Offer summary

Qualifications:

Bachelor's degree required., 2 to 3 years of experience in customer success or related field., Experience with Salesforce or SaaS CRM platforms is essential., Strong written and verbal communication skills with a focus on customer empathy..

Key responsabilities:

Conduct workflow reviews and onboarding sessions to enhance product adoption.

Collaborate with sales and success teams to develop account plans and growth strategies.

Serve as a primary resource for clients, providing industry insights and support.

Monitor customer usage and intervene to ensure product renewal and satisfaction.

What do we do? Intelliswift Software Inc. conceptualizes, builds, and supports the world's most amazing technology products and solutions. Our team of rich experts from diverse backgrounds contributes to making Intelliswift one of the most reliable partners in IT and Talent solutions. We specialize in delivering world-class Digital Product Engineering, Data Management and Analytics, and Staffing Solutions services to Fortune companies, SMBs, ISVs, and fast-growing startups. To whom do we cater? Industries: Technology, Media, Telecom, Pharma, Healthcare, Banking & Finance, Retail Where are we headed? We are driven to leverage our innovation and deep expertise to create a long-lasting impact for our customers and stakeholders. What drives us? • We believe in delivering sustainable and future-driven solutions. • We believe in enabling everyone that works with us – from clients to partners to employees. • We believe that the future belongs to those who Love the New – which is why we are constantly reinventing and innovating NEW solutions to enable businesses to stay ahead of the competition.

Job description

Job Title: Customer Success Manager (Onboarding)
Location: San Jose, CA 95110 (100% Remote)
Duration: 12 months
Contract Type: W2 only
Pay Rate: $45.77/Hour

Duties:

Hold workflow reviews and bespoke onboarding sessions as needed with a commanding presence to diagnose and re-align product adoption quickly
Be comfortable with larger book and help intervene where customer usage is under adopted to course-correct and ensure renewal
Build and grow product knowledge through enablement and cross-functional communication across the organization
Work collaboratively with broader sales and success teams to create account plans and execute growth strategy
Be the go-to resource for our clients as a source of objective industry insight

Required Skills:

2 to 3 years of experience
Highly organized in approach to planning and organizing, prioritization of book or business with an emphasis on customer focus and experience
Experience with Salesforce or SaaS CRM platforms is a must
Background in data review in platforms like Tableau or Looker is a plus!
Excellent listening skills and strong sense of customer empathy and curiosity
Strong written and verbal communication and comfort in presentation settings
Experience in video creation or media technology workflows a plus; a passion for online video or video creation a must
Enthusiasm and drive to work in startup environment
Strong aptitude to get yourself up the curve on product knowledge and problem solving

Education: