Software Support Analyst

Be visionary

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.​

We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

Job Description

Teledyne Monitor Labs (TML) has more than 40 year’s global experience in the design and manufacture of continuous emission monitoring systems (CEMS), process monitoring, industrial sensors and instruments, ambient monitoring and software. 

Software Support Analyst

The software production/call center/training group maintains 157 maintenance contracts worth $1.7 million annually. These customers paid to have remote service monthly, quarterly, and annually. Currently, we do not have the resources to complete this work, therefore, we will not be able to invoice. Our Regulatory Specialist is on vacation the month of November and a full-time analyst has resigned this week. We do not have any redundancy in either role. Our only remaining on-site analyst is also our Software Trainer. As the leader of the group, I have absorbed an admin position and cannot be answering phones on a regular basis. I already do quotations, follow up on, book, schedule, and invoice projects in addition to management responsibilities. The Systems backlog is busier than it has been in several years. The software group needs to have another programmer/analyst to help complete these projects.

As a Software Support Analyst, you will be responsible for remote support of multiple customer facilities regarding environmental recordkeeping and reporting tasks. This is accomplished by understanding basic Windows administration, data analysis, and very basic programming skills. The analyst will be quality assuring single server Windows computer systems for operations, email, local web hosting, SQL Server databases, MS Office and Adobe products, as well as proprietary air pollution monitoring and reporting applications. The ideal candidate will be detail orientated and a motivated self-starter, have excellent people skills, math skills, and communication skills, be computer and database savvy, may have general air quality or basic chemistry knowledge, works well in a team environment, and is always focused on customer satisfaction. This position represents an excellent opportunity for an individual to work in a team environment with dedicated professionals focused on customer satisfaction with growth potential.  

Essential Duties/Responsibilities

• Works as part of the Call Center through coordination of telephone calls and priorities including rotation on after-hours on-call service as needed.
• Works, as part of the call center and mostly by remote access, with customers to gather and analyze environmental data and records for completeness and accuracy in technical and procedural practices. A high level of accuracy and attention to detail is mandatory for success.
• Ensures effective and persevering completion of customer call tickets.
• Follows all quality management procedures for prioritization and recordkeeping.
• Updates call center call case database which tracks call case issues and progress.
• Works with others to design, verify air emissions calculations and support for compliance, recordkeeping and reporting required for federal and state programs.
• Comfortable working with others in documenting, maintaining, and performing air emissions calculations and procedures using documents, spreadsheets and diagramming type software programs. 

Qualifications

• If you have excellent customer service skills from another industry, or you have experience or education in an environmental science application, and consider yourself tech-savvy, please apply!
• High level of accuracy and attention to detail.
• Excellent verbal and written communication skills concise and complete.
• Good Windows administration computer skills including knowledge of Excel, Windows Administration, and basic scripting or any type of structured programming.
• Ability to prepare reports, exercise discretion when dealing with confidential information.
• Ability to work well with remote plant personnel and internally in a team setting.
• Bachelor’s degree from four-year College or University.
• Current valid driver’s license required. - US Citizen/Perm Resident/ Other US Person.  Physical & Mental Requirements:
• Will occasionally stand/walk/talk/hear/stoop, bend, kneel or crouch/push or pull, carry or lift 10-50 lbs. and will continuously sit/use hands to handle or feel reaching with hands and arms.
• Will occasionally be required to determine distance with vision and will continuously be required to determine depth perception and be able to adjust vision focus.
• Will occasionally be in contact with moving mechanical equipment and will continuously be working near moving mechanical parts; occasionally will be exposed to vibration, lo-level radiation, fumes, or airborne particles (safely below occupational exposure levels); Noise level is moderate.

Salary Range:

Pay Transparency

The anticipated salary range listed for this role is only an estimate. Actual compensation for successful candidates is carefully determined based on several factors including, but not limited to, location, education/training, work experience, key skills, and type of position.

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.

Teledyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws. ​