Offer summary

Qualifications:

Experience in Microsoft Process or Microsoft 365 domain., Excellent written and verbal communication skills., Strong problem-solving and analytical skills., Ability to work in shifts and have a suitable laptop and internet connection..

Key responsabilities:

Provide support for Microsoft 365 applications like Exchange, Teams, and SharePoint.

Handle escalation calls and resolve tickets according to SLA.

Take ownership of customer issues and ensure resolution.

Diagnose and troubleshoot technical issues while managing multiple open cases.

Gigmo Solutions Pvt. Ltd has been founded with the aim to make customer support substantially more efficient with the use of Gig economy and Artificial intelligence. Gigmo has built a technology platform, Gigmos, that enables us to onboard sharp and motivated Gig workers from anywhere in the world. The platform ensures top quality candidate onboarding by putting every potential candidate through rigorous testing and ID validation process. Once onboarded, we have these people available on-demand on Gigmos platform. Gigmo Solutions is developing AI based conversational bots that will work in synergy with Gig workers, wherever needed – making Gigmos platform first ever hybrid platform (Human Intelligence + Artificial Intelligence) to use conversational bots and humans in perfect harmony to achieve our mission.

Job description

Roles & Responsibilities

Providing Microsoft 365 (Microsoft Exchange, Teams, SharePoint) support to business customers of a large global software house.
Responsible for handling escalation calls and resolving tickets as per SLA.
Taking ownership of customer issues reported and seeing problems through to resolution.
Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues.
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
Diagnose and troubleshoot technical issues.
Prioritize and manage several open issues at one time.
Desired Skills
Experienced in Microsoft Process or Microsoft 365 domain.
Must have excellent written and verbal communication skills.
Willing to work in shifts (7 PM- 4 AM IST / 1:30 PM - 9:30 PM IST)
Must have a laptop with Windows 10/11 and fast internet connection with minimum 50 Mbps.
Excellent problem solving and analytical skills to provide step-by-step technical help, both written and verbal.

Required profile

Experience

Spoken language(s):

English

Check out the description to know which languages are mandatory.

Hard Skills

Microsoft 365 Microsoft SharePoint Help Desk Support

Other Skills

Microsoft Outlook
Virtual Teams
Troubleshooting (Problem Solving)
Analytical Skills
Problem Solving
Time Management
Communication

Are you interested?

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