MS SQL Production Support Engineer

Description

Our client is a rapidly growing, automation-led service provider specializing in IT, business process outsourcing (BPO), and consulting services. With a strong focus on digital transformation, cloud solutions, and AI-driven automation, they help businesses optimize operations and enhance customer experiences. Backed by a global workforce of over 32,000 employees, our client fosters a culture of innovation, collaboration, and continuous learning, making it an exciting environment for professionals looking to advance their careers.

Committed to excellence, our client serves 31 Fortune 500 companies across industries such as financial services, healthcare, and manufacturing. Their approach is driven by the Automate Everything, Cloudify Everything, and Transform Customer Experiences strategy, ensuring they stay ahead in an evolving digital landscape. 

As a company that values growth and professional development, our client offers global career opportunities, a dynamic work environment, and exposure to high-impact projects. With 54 offices worldwide and a presence in 39 delivery centers across 28 countries, employees benefit from an international network of expertise and innovation. Their commitment to a 'customer success, first and always' philosophy ensures a rewarding and forward-thinking workplace for driven professionals.

We are currently searching for an MS SQL Production Support Engineer:

Responsibilities

• Provide production support for applications using MS SQL Server (2012/2014/2016), SSIS (SQL Server Integration Services), and SSRS (SQL Server Reporting Services).
• Analyze job failures, identify root causes, and recommend technical resolutions.
• Offer workarounds and suggest solutions for application teams when code changes are required.
• Ensure strong understanding and application of MSBI and MS SQL Server architecture.
• Monitor and manage incidents, ensuring timely resolutions while maintaining SLA compliance.
• Utilize ticketing tools such as ServiceNow and scheduling tools like Control-M.
• Provide on-call support for critical production applications, including weekend shifts (12+ hours), with remaining hours distributed across weekdays.
• Liaise with customers, manage expectations, and ensure proper escalation procedures are followed.
• Define, document, and implement processes and procedures for production support.
• Collaborate with developers to implement and document necessary changes.
• Demonstrate strong analytical, communication, and interpersonal skills while working in a team environment.

Requirements:

• 4-6+ years of experience in MS SQL Server (2012/2014/2016), SSIS, and SSRS.
• Minimum 5 years of experience in production support for MSBI applications.
• Strong understanding of MSBI and MS SQL Server architecture.
• Experience with ticketing tools (ServiceNow) and scheduling tools (Control-M).
• Ability to analyze job failures and recommend resolutions.
• Excellent communication, interpersonal, and analytical skills.
• Willingness to work weekend shifts (12+ hours) with adjusted weekday schedules.

Desired:

• Experience with Python is a plus.

Languages

• Advanced Oral English.
• Native Spanish.

Note:

• Fully remote.

If you meet these qualifications and are pursuing new challenges, start your application on our website to join an award-winning employer. Explore all our job openings | Sequoia Career’s Page: https://www.sequoia-connect.com/careers/