Offer summary

Qualifications:

High school diploma or equivalent required., Knowledge of medical terminology and patient scheduling preferred., Excellent interpersonal skills to assist patients and staff effectively., Ability to work independently in a fast-paced environment..

Key responsabilities:

Welcome patient families and assist with appointment scheduling.

Serve as a liaison between patient families and the clinic.

Collaborate with the access team and clinic leadership for optimal outcomes.

Handle incoming calls efficiently while meeting quality metrics.

Job description

At Children’s Wisconsin, we believe kids deserve the best.

Children’s Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country.

We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today.

Please follow this link for a closer look at what it’s like to work at Children’s Wisconsin: https://www.instagram.com/lifeatcw/

Job Description

This role is an active member of the access team and works to welcome patient families to Children’s Medical Group for appointment scheduling following the scheduling modules and serves as liaison between patient families and the clinic. This position reports to the CMG Contact Center Supervisor and collaborates with the Regional Access Specialist and clinic leadership for optimal outcomes.

Minimum Job Requirements

Education

High school diploma or equivalent.

Experience / Knowledge / Skills / Abilities

Exhibits guiding behaviors that reflect Children’s values and support our mission and vision.
Knowledge of medical terminology, medical menu software, medical billing, patient scheduling and business office procedures preferred.
Requires excellent interpersonal skills in order to assist patients, parents, and physicians and other staff.
Requires good concentration skills in order to serve a variety of people in a fast paced environment and to handle incoming calls in an efficient and accurate manner.
Required flexibility in order to prioritize efforts to meet needs of the patients, parents, physicians and other staff.
Ability to work independently with limited in-person oversight while meeting quality metrics and identified measures.
Requires the ability to sit for extended period of time while performing duties.
May be required to stand for extended periods of time and may be required to lift up to 25 pounds.
Ability to assist and support other primary care locations as requested by leaders and/or the Children’s Medical Group float policy.

Fully Remote Position

Hours: 7A-5:30P

Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.

Certifications/Licenses:

Required profile