Offer summary

Qualifications:

High school diploma or GED is required., Minimum of two years in an administrative support role is required., Minimum of two years in customer service is preferred., Must be highly organized and efficient with basic Microsoft applications knowledge..

Key responsabilities:

Monitor and manage incoming faxes, emails, and voicemails for Policy Services and Dental.

Process Claims History requests from third parties and provide thorough instructions.

Assign documents to appropriate Account Managers and Associate Underwriters.

Perform basic policy processing and participate in projects as needed.

Job description

An exciting opportunity exists to join the ProAssurance family of companies!

Our mission is powerful and simple: We protect others. Choosing a place to apply your talents is an important decision for anyone. You have plenty of options. Why choose ProAssurance?

At ProAssurance, we sell a pledge, and that pledge is delivered by our team members. We are seeking individuals who value integrity, leadership, relationships, and enthusiasm—and want to build their career with a great company where they can be their authentic self and feel valued, recognized, and rewarded for their contributions. ProAssurance specializes in healthcare professional liability, products liability for medical technology and life sciences, legal professional liability, and workers' compensation insurance. We are an industry-leading specialty insurer, with in-office, hybrid, and remote job opportunities in much of the contiguous United States.

This position supports the podiatry, chiropractic and dental segment of our medical professional liability line of business and can be fully remote, preferably in the Central or Eastern time zones.

The Account Coordinator I position reports to the Policy Services Manager. Individuals in this level are encouraged to advance to the Account Coordinator II level, however, it is not required. The Account Coordinator I will process Claims History requests from third parties for the DPM and Dental policies. They are ultimately responsible for the faxes and emails that come into the Policy Services inbox and getting them to the appropriate Account Manager or Associate Underwriter for processing.

Essential Duties and Responsibilities:

80% - Policy Services Administration:

Monitor incoming internal and external faxes, emails, and voicemails for Policy Services and Dental.
Assign documents in the Policy Services fax and email folders to self, state assigned Account Manager, Associate Underwriters, or other PICA team members.
Listen to and assign voicemails received in the Policy Services and Dental voicemail boxes.
Process lockbox for PICA and OUM lines of businesses. Assign documents to Account Managers and Associate Underwriters.
Index documents scanned in by facilities. These documents are routed to Account Managers and Associate Underwriters.
Responsible for distributing Certificate of Insurance Holder requests and returned mail to appropriate parties in a timely fashion.

15% - Claims History Administration:

Process Claims History requests from third parties.
Return calls for third party Claims History requests and provide thorough instructions.
Handle calls for Claims History and credentialing request for Podiatry and Dental policies, transferring calls to agents if needed or processing payment.

5% - Other Duties:

Perform basic policy processing in the Policy Services’ administrative system.
Work with Product Owner to test and implement system changes.
Provide back-up for Policy Services queues.
Actively participate in projects as needed.

Qualifications:

High school diploma or GED is required.
Minimum of two years in an administrative support role is required.
Minimum of two years in customer service is preferred.
Must be highly organized and efficient.
High standards of professional behavior and personal accountability.
Ability to use basic Microsoft applications: Word, Excel, and Outlook.
Knowledge of Oasis and/or OnBase a plus.

#LI-Remote

We are committed to providing a dynamic and inclusive environment where everyone can do their best work and grow personally and professionally.

For that reason, we partner with The Predictive Index (PI) – an organization equally committed to improving the working lives of people, to help us hire the best talent by providing additional insight about one’s work style.

The position you applied to requires completion of two assessments prior to being scheduled to interview with a hiring manager. Completion of the assessments is not required in order for your application to be reviewed and to speak with a Talent Acquisition team member. These assessments are Behavioral and Cognitive (internal candidates will only receive the Behavioral assessment), and each assessment takes less than 12 minutes to complete.

After submitting your application, you will receive two emails from The Predictive Index inviting you to complete each of these assessments (please check your SPAM or Junk email folder if you do not see these emails in your inbox).