Offer summary

Qualifications:

BA/BS or equivalent experience required., 3-5 years of sales and/or relationship experience in healthcare or long-term care settings., Exceptional organization, communication, and interpersonal skills are mandatory., Proficiency in Microsoft Office and CRM software, particularly MS Dynamics 365. .

Key responsabilities:

Travel to in-network providers and attend industry events to build relationships.

Work closely with the RVP and internal teams to drive provider engagement and brand awareness.

Manage provider inquiries and relationships, ensuring effective communication and support.

Document all activities in the CRM system and assist with administrative tasks and projects.

Job description

About CareScout

Join us on a mission to simplify and dignify the aging experience. We are the children, siblings, neighbors, and friends of those navigating the fragmented and confusing system of long-term care. Our team is ferociously curious and relentless in our pursuit of a better system – and we are deeply committed to a sense of belonging for all, in all phases of life.

We’re creating a new experience for care seekers and their families, bringing together long-term care options, non-healthcare resources, education, and human support into one place. We work hard, we have fun, we care about each other, and we share the mission. If this sounds like a place where you could thrive, join us!

CareScout is a wholly owned subsidiary of Genworth Financial, Inc, a Fortune 500 provider of products, services and solutions that help families address the financial challenges of aging.

POSITION TITLE

Market Director - Account Management

POSITION LOCATION

South Carolina, Florida

What you will be doing

Travel to in-network providers
Attend trade shows, industry events and community events with RVP or other team members working leads resulting from those events
Build relationships with providers and provide support where needed
Work closely with your RVP, Market Director, and internal partner to build general brand awareness, drive provider engagement, and assist in aligning and rolling out marketing initiatives
Help identify CareScout member care being provided and assist with invoicing process education
Work with Market Director and internal team to help place emergency care needs
Help execute after-sales and support needs of providers to fine-tune the provider’s experience.
Share provider feedback and intelligence with sales and other supporting teams
Help manage report-outs of Regional updates (HC, ALC, Insurance, Matches, etc.)
Assist with provider outreach/follow up efforts (new or existing?)
Assist with administrative tasks and projects
Manage inbox and provider inquiries, escalating to appropriate contact (RVP/MD/IST)
Manage Tier 3 provider relationships
Assist with working CRM leads and opportunities
Document all activity in the CRM system (MS Dynamics 365) i.e., appointments, follow-ups, opportunities, etc.
In conjunction with Market Director, educating prospective and existing providers about new and existing CQN features and functionality.
Assist and support with tracking of provider coverage, matches, insurance activity, etc.
Help create provider scorecards for Tier 1 and Tier 2 partners
Support RVP/MDs with material needed for external and internal events
Travel 40 – 60% (both drive and fly)

What you bring:

BA/BS or equivalent experience
3-5 years of sales and/or relationship experience, with a customer first mindset in home, community, assisted living, nursing home or continuing care retirement communities (CCRCs).
Previous experience as home care or facility market director or similar will be given preference.
Possess a positive, self-starter attitude that performs well without direct supervision.
Exceptional organization, communication & interpersonal skill and relationship building is mandatory.
Comfortable adapting to new experiences and change and flexible mindset about doing whatever is needed for the overall success of the team
Proficiency in Microsoft Word, Excel, Outlook and CX and CRM software such as MS Dynamics 365. Ability to learn new technological platforms and web infrastructure.
Ability to process data and make actionable decisions from it (analytical thinking)
Takes accountability and ownership of performance and outcomes
Professional appearance and demeanor

Nice to have:

Understand the needs, motivations, and expectations of a wide variety of healthcare and LTC providers.
Demonstrate a constant passion for fulfilling our mission in a high-touch organization; don’t be afraid to try, dig in, and deliver.
Engage in activities with a sense of humor, good judgment, professionalism, urgency, and attention to detail.
Consistently nurture and represent our organization, mission/vision, programs, and activities with a strong, positive image both internally and externally
Maintain open, transparent, and direct communications and reporting with your RVP, Market Director, internal partner and other areas of the organization.
Be flexible and open to fulfill additional/modified responsibilities to support our entrepreneurial environment.
Supply timely feedback to department heads.
Collaborate with leadership, peers; keep open, transparent, and direct communications and reporting.

Employee Benefits & Well-Being

Genworth employees make a difference in people’s lives every day. We’re committed to making a difference in our employees’ lives.

Competitive Compensation & Total Rewards Incentives
Comprehensive Healthcare Coverage
Multiple 401(k) Savings Plan Options
Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)
Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave
Disability, Life, and Long Term Care Insurance
Tuition Reimbursement, Student Loan Repayment and Training & Certification Support
Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management)
Caregiver and Mental Health Support Services

Required profile