Receptionist

This is a remote position.

Role Name: Receptionist

Schedule:

• Full-time, 40 hours per week Monday to Friday 8:30am - 5:30pm
  

Client Timezone: Central Time (Dallas)

Client Overview

Join a thriving, high-end construction and home improvement company based in the bustling Dallas-Fort Worth metroplex. This dynamic business specializes in premium restoration and remodeling services, catering to discerning residential clients across the DFW area. With a reputation for excellence and a focus on quality, this company is poised for growth and seeking a talented individual to support their expanding operations.

Job Description

Embark on an exciting career opportunity as a Receptionist for a leading residential remodeling and restoration company. In this pivotal role, you’ll be the first point of contact for high-end clients, managing communications and schedules for a busy, growing business. You’ll have the chance to showcase your exceptional organizational skills, attention to detail, and customer service prowess while contributing to the company’s success. This position offers a perfect blend of administrative support and client interaction, allowing you to make a significant impact on the business’s operations and growth. As the company expands, you’ll have the opportunity to grow with it, potentially taking on additional responsibilities and playing a key role in shaping the future of this thriving enterprise.

Responsibilities

• Serve as the primary point of contact for incoming calls, greeting clients warmly and professionally while representing the company’s high-end image
  
• Manage and optimize the company’s appointment calendar, ensuring efficient scheduling of client consultations and project visits across the DFW metroplex
  
• Handle email communications promptly and professionally, maintaining the company’s reputation for excellent customer service
  
• Utilize the company’s CRM system to input, update, and manage client information, ensuring accurate and up-to-date records
  
• Assist with various administrative tasks to support the smooth operation of the business
  
• Contribute to the company’s online presence by managing and engaging with social media accounts, particularly Instagram
  
• Collaborate with the owner and team members to streamline administrative processes and enhance overall efficiency
  

Requirements

• Excellent verbal and written communication skills in English, with the ability to represent a high-end brand professionally
  
• Proven experience in customer service or administrative roles, preferably in a construction, home improvement, or luxury service industry
  
• Proficiency in using CRM systems, office software, and basic computer applications
  
• Strong organizational skills with the ability to manage multiple tasks and priorities effectively
  
• Self-motivated with a proactive approach to problem-solving and the ability to work independently
  
• Keen attention to detail and a commitment to maintaining high standards of work
  
• Basic understanding of social media platforms, particularly Instagram, and their use in business contexts (preferred)
  
• Spanish language skills are a plus but not required
  
• Ability to adapt to new technologies and learn company-specific software quickly
  
• Comfortable working in a virtual environment while maintaining a professional demeanor