Learning Program Manager

About this role:

As a Learning Program Manager on Udemy's Professional Services team, you will oversee and directly manage a portfolio of customers, focusing on increasing utilization of Udemy’s solutions and driving measurable impact across their organizations. Reporting to the Director of Professional Services, you are a strong customer advocate who excels at finding innovative solutions to meet learning and development needs.

This role requires a deep understanding of customers’ workforce development goals, existing training initiatives, certifications, and critical skill areas. Leveraging this insight, you will design, refine, and implement learning programs that effectively drive upskilling and reskilling. You will build relationships with cross-functional customer stakeholders, support learning strategy design and development, and execute learning program tactics that integrate seamlessly into customers’ broader L&D ecosystems. Your expertise ensures that Udemy’s solutions foster engagement, skill development, and continuous learning at scale.

What you'll be doing:

• Manager of One: Oversee the design, development, and execution of customer learning program strategies. Translate program needs into actionable plans while balancing the quality of the learning experience, available capabilities, capacity, and operational costs.
• Player: Organize customer needs, concerns, and desires into an evolving learning program that drives clarity and minimizes complexity. Develop and manage account-level project plans that align with customer learning program goals.
• Process Development: Establish, review, and optimize workflow strategies. Identify patterns and make best practice recommendations to enhance efficiency and effectiveness.
• Systems Implementation: Manage Udemy Business product administration, including answering end-user questions, troubleshooting, and addressing issues to ensure a seamless learning experience.
• Cross-Functional Collaborator: Build strong relationships with key stakeholders within account teams to drive alignment and successful execution of learning programs.
• Impact Measurement: Track and report on key performance metrics, including learning program adoption, engagement, and effectiveness. Continuously refine processes to maximize customer success and learning outcomes.

What you’ll have:

• 3+ years of relevant work experience as a customer-facing program manager in EdTech, focused on delivering customer solutions.
• Demonstrated history in learning program management and change management, working with large organizations.
• Proven ability to complete projects according to outlined scope, budget, and timeline.
• Disciplined and organized mindset that enables multitasking across multiple customer engagements.
• Strong ability to influence stakeholders, keeping internal and customer teams on task and prioritizing critical initiatives.
• Strategic, analytical thinking skills with an ability to identify creative solutions to learning program challenges.
• Efficiency in adopting and creating tools and processes to automate and scale learning programs effectively.