Client Coordinator - Lead

Overview:

If you're already a Paralegal, Legal Assistant or Office Manager in the claims world looking to supercharge your career in a fast-paced, dynamic environment, then we've got an exciting opportunity for you!

ExamWorks is on the lookout for a Client Coordinator-Lead to join our amazing team. In this role, you'll act as a senior team advisor and also handle and respond promptly to inquiries from doctors, attorneys, paralegals and claim representatives regarding scheduling, questions, report status, concerns, or general requests for information.

Why You’ll Love This Job:

• 100% remote—work from home where you’re most productive! 
• Monday to Friday, 8:30am - 5:00pm EST—a schedule to keep your work-life balance on point.
• Start immediately! We’re looking for someone who can jump in, get trained, and hit the ground running from day one.

If you're passionate about the legal field and interested in making a real impact in healthcare, we’d love to have you on board.

Ready to bring your A-game and grow with us?  Apply today and take the next step in your career! 

• Assists in providing overall support to the department and ensuring all client inquiries and product lines are completed on time at the highest level of quality and in the most effective and efficient manner possible.
• Acts as a team advisor by answering departmental questions and assisting with continuous training to strengthen departmental procedures.
• Handles and responds promptly to inquiries from clients and/or anyone acting on behalf of the client regarding questions, report status, concerns, or general requests for information.
• Assists promptly in the resolution of any physician and/or customer complaints or quality assurance issues. Escalates all client issues to upper management as needed.
• Utilizes appropriate systems and databases to enter client or examinee information and or retrieve information as needed.
• Files and archives open and closed cases.
• Monitors and verifies all client information is current in the database and all client specific guidelines and or rules or information is documented in the system.
• Aids to ensure all client relationships are maintained and all client specific requirements are met.
• Provides backup to department team members as required.
• Performs various clerical duties such as typing, filing, emailing, and proofreading as required.
• Ensures department compliance of all federal ERISA and/or state mandates is adhered to at all times.
• Provides insight and direction to management on consultant quality, availability and compliance with all company policies and procedures.
• Participates in the development and implementation of policies and procedures in order to promote and achieve the most efficient operation possible.
• Participates in various educational and or training activities as required.
• Perform other duties as assigned.

• High school diploma or equivalent required.
• Minimum of one to three years clerical experience; or equivalent combination of education and experience preferred.
• Experience supervising in a legal office.
• Must have a full understanding of HIPAA regulations and compliance.
• Ability to follow instructions and respond to managements’ directions accurately.
• Demonstrates accuracy and thoroughness. Looks for ways to improve and promote quality and monitors own work to ensure quality is met.
• Must demonstrate exceptional communication skills by conveying necessary information accurately, listening effectively and asking questions where clarification is needed.
• Must be able to work independently, prioritize work activities and use time efficiently.
• Must be able to maintain confidentiality.
• Must be able to demonstrate and promote a positive team -oriented environment.

ExamWorks is a leading provider of innovative healthcare services including independent medical examinations, peer reviews, bill reviews, Medicare compliance, case management, record retrieval, document management and related services. Our clients include property and casualty insurance carriers, law firms, third-party claim administrators and government agencies that use independent services to confirm the veracity of claims by sick or injured individuals under automotive, disability, liability and workers' compensation insurance coverages.

ExamWorks, LLC is an Equal Opportunity Employer and affords equal opportunity to all qualified applicants for all positions without regard to protected veteran status, qualified individuals with disabilities and all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or any other status protected under local, state or federal laws.

ExamWorks offers a fast-paced team atmosphere with competitive benefits (medical, vision, dental), paid time off, and 401k.

Equal Opportunity Employer - Minorities/Females/Disabled/Veterans