Claims Specialist II - Commercial

Commercial Cargo Adjuster

Salary: $29.51/hr. - $45.28/hr. - commensurate with experience and location

** This is a remote position **

Summary:

We are seeking a highly skilled Commercial Cargo Adjuster to investigate, evaluate, and resolve complex cargo claims across multiple states. This role requires deep expertise in commercial trucking operations, cargo liability laws, and policy interpretation. The ideal candidate will have extensive experience handling high-exposure claims, negotiating settlements, and analyzing intricate coverage issues. This individual must possess strong problem-solving skills and the ability to manage claims involving multimodal transport, contractual disputes, and regulatory compliance.

Responsibilities:

Investigate cargo loss or damage claims by consulting witnesses, reviewing police reports, and gathering supporting evidence.

Analyze policy coverage, bills of lading, and contracts of carriage to determine liability and claim validity.

Evaluate complete claims involving commercial trucking operations, regulatory compliance, and high-value cargo losses.

Negotiate fair claim settlements with policyholders, shippers, carriers, and third-party entities while mitigating company exposure.

Oversee claims payment processes to ensure timely and accurate disbursement to policyholders.

Identify and pursue subrogation opportunities to recover losses from responsible parties.

Collaborate with legal teams on disputed or litigated claims, providing detailed documentation and case analysis.

Stay updated on cargo liability laws, industry trends, and best practices to enhance claims-handling processes.

ADHERES to GEICO Code of Conduct, company policies, and operating principles.

MEETS attendance standard at business location to perform necessary job functions and to facilitate interaction with management and co-workers.

Requirements:

• Must have commercial cargo experience - 1 year minimum
• Must be able to, with or without accommodation, perform the essential functions which include, but are not limited to seeing, hearing, typing and speaking
• Must be able to speak in a professional manner by telephone
• Must be able to attain and maintain the required licenses issued by the insurance departments of various states
• Must be able to handle heavy call volume in a fast paced work environment, resolve complex business problems and handle complicated customer issues
• Must be able to follow complex instructions, resolve conflicts or facilitate conflict resolution, and have strong organization/priority setting skills
• Must be able to multi-task
• Must be able to learn and apply large amounts of technical and procedural information
• Must be able to work varying schedules to meet staffing or phone volume needs

Annual Salary

The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.

Benefits:

As an Associate, you’ll enjoy our Total Rewards Program* to help secure your financial future and preserve your health and well-being, including:

• Premier Medical, Dental and Vision Insurance with no waiting period**
• Paid Vacation, Sick and Parental Leave
• 401(k) Plan
• Tuition Assistance
• Paid Training and Licensures

*Benefits may be different by location.  Benefit eligibility requirements vary and may include length of service.

**Coverage begins on the date of hire. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.