Product Manager- Insights

Are you driven by innovation and looking to thrive in a fast-paced, growing environment? Join us at Calabrio and be part of our dynamic team! Help us in reshaping the landscape of customer experience – where every interaction becomes an opportunity, and every insight drives meaningful change. 

Introducing Calabrio – The trailblazers in customer experience intelligence! Revolutionizing the way organizations connect with their customers, we empower businesses to elevate every interaction to new heights. Our cutting-edge cloud platform, coupled with AI-driven analytics tools, unlocks business insights using conversational intelligence. 

We are in search of a dynamic product manager with experience in Business Intelligence tools. As a Product Manager, you will play a pivotal role in shaping the future of Calabrio's Business Intelligence solutions. You will be responsible for defining the product vision, managing the product backlog, and collaborating with cross-functional teams to deliver innovative BI solutions that drive business value.   The ideal candidate has proven expertise in AI-powered conversational intelligence solutions, and a deep understanding of the CX technology and competitive landscape. Proven familiarity with AI concepts, data reporting and analytics is crucial.  

What you’ll be doing (Key Responsibilities) 

• Define product vision and strategy for Calabrio’s Business Insights offering. Accelerate transformation with AI. 

• Backlog and roadmap management to drive high velocity releases with high quality 

• Lead competitive analysis and be the subject leader for intelligence of the competitive offerings and marketspace. 

• Collaborate with cross-functional teams, including engineering, UI/UX, and go-to-market (GTM) to translate product strategy into detailed requirements, prioritizing features and functionalities.  

• Work with customers and partners, leveraging their feedback to refine products and influence positive outcomes. 

• Be adept at translating high level strategic vision into detailed execution. 

Success Criteria: 

• Strong background in Business Intelligence with strong understanding of Cloud Data Architecture, data visualization, business dashboards and BI tools like Power BI, Tableau, QuickSight 

• Experience in B2B Product Management 

• Experience and understanding of WFM and/or Conversational Intelligence is a huge plus 

• Strong analytical and problem-solving skills 

• Knowledge of contact center operations and workforce optimization is preferred 

• Experience with one or more of the following types of products or tools: 

• WFM, ACD, IVR and related technologies 

• Performance management and evaluation solutions 

• CRM, Customer Success and Support solutions 

• Database and Data Warehouse solutions 

• Business Intelligence platforms 

• Reporting technologies 

Requirements

• 3+ years in Product Owner, Product Manager or Business Analyst role 

• Experience with Agile & Scrum techniques and methodologies 

• Experience working with B2B SaaS applications 

• Experience working with Business Insights or Analytics 

Benefits

You've learned about what you'll be doing, here are some of the benefits you'll be getting when you join Calabrio:

• Global team recognized for their passion and innovation
• Innovative product culture and project exposure
• Training and development from industry-leading experts
• Cutting edge benefit programs that include: 401(k) with company matching; medical, dental, and vision insurance; disability and life insurance; flexible PTO; paid holidays and parental leave; tuition reimbursement and more

Calabrio People are: Open, Clear, Ambitious, Accountable, Collaborative, Consistent

What we value most…workplace diversity and ensuring an environment of mutual respect.  We believe that diversity and inclusion are critical to our success, and we are proud to be an equal opportunity employer. Our commitment is to continue to keep our people healthy, focused, and inspire creativity.  Our team members are offered comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced work-life to achieve personal and professional success (all benefits are subject to eligibility requirements). As an Innovator with Purpose, you’ll feel motivated and genuinely excited to come to work!

Calabrio celebrates and fosters a culture that thrives on diversity. We are an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We provide employees with a work environment free of discrimination and harassment. All employment decisions at Calabrio are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, parental status, or any other status protected by the laws or regulations in the locations where we operate. We celebrate the >40 nationalities of team members that contribute to our success.

We recognize diversity comes in many forms, to foster an inclusive hiring experience any applicants who qualify under the Americans with Disabilities Act, as amended, or applicable state law, who are unable to comply with Calabrio’s application process due to their disability may be eligible for a reasonable accommodation. Request for accommodation in the application process can be made by emailing recruiting3@calabrio.com. An applicant requesting accommodation may be required to provide support for the requested accommodation. Calabrio will only share information concerning an applicant’s requested accommodation with those individuals who have a specific need to know such information.

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