eCommerce Sales Analyst

Division Information

Spectrum Brands Holdings, Inc. (NYSE: SPB) is a ~$3B diversified consumer products company and one of the largest home essentials companies trusted by millions of consumers all over the world as a leading supplier of specialty pet supplies, lawn and garden and home pest control products, personal insect repellents, shaving and grooming products, personal care products, and small household appliances.

Spectrum Brands currently operates three segments: Global Pet Care, Home & Garden, and Home & Personal Care (HPC). This role is part of the HPC team, which manages such trusted brands as Remington, Black & Decker, George Foreman, PowerXL, Emeril Lagasse, Copper Chef, and others.

Job Summary

Spectrum Brands is looking for a eCommerce Sales Coordinator join the team. The candidate will be responsible for supporting the sales leaders with driving overall sales across all marketplaces, set up new products, manage catalog data across all key marketplaces, investigate and resolve product suppressions and compliance issues as well as reduce chargebacks. This individual needs to be an analytical problem solver and able to develop and implement new processes.

Primary Duties & Responsibilities

• Responsible for launching products on time across all key marketplaces: Amazon, Walmart, Target, Wayfair, Homedepot.com and Lowes.com
• Manage the catalog data across all marketplaces, ensuring listings have complete data enrichment for all attributes
• Responsible for managing and resolving suppressions on Amazon which includes analysis of product listings, analyzing root cause for product suppression, developing and implementing solutions to get products relisted and developing processes and auditing data to ensure all compliance and regulatory information is up to date and filed in the Amazon system
• Weekly analysis of sales results and identifying root cause issues for sales declines and partner with National Account Manager to develop solutions to correct the issue
• Monitor chargebacks and identify issues that are causing chargebacks. Partner with teams to implement changes to eliminate chargebacks.
• Ownership for all operational metrics on the Amazon platform. Develop weekly reporting and analysis of all 20 metrics, identifying when metrics are below goal and developing solutions to fix issues
• Respond to customer questions across all marketplaces and solve all customer issues and concerns. Some issues require cross team collaboration to resolve issues.
• Engage cross functional departments, sharing Amazon results and educating the organization on the Amazon channel. Develop and share best practices with Amazon teams in other countries around the globe.
  
  

Education and Experience Profile

• Bachelor’s Degree in Business, MIS, Merchandising or a related field
• 2+ years of experience with Amazon (1P or 3P)
• Experience in reporting tools and performance metrics
  
  

Required Skills

• Knowledge of other e-commerce marketplaces a plus (Vendor Central, Helium 10)
• Tech savvy with high proficiency in the MS Office suite
• Proactive, results-oriented mindset with an attention to detail
• Strong communication skills and teamwork ethic
• Ability to comfortably manage multiple projects at a time, while staying on deadline and sustaining quality of work.
• Ability to work independently and follow through on assignments with minimal direction
  
  

Work Environment

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this job/classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Spectrum Brands is an Equal Employment Opportunity/Affirmative Action employer.