Offer summary

Qualifications:

Experience in a customer-facing role, particularly in lending., Proven ability to maintain a referral network of external partners., Strong understanding of the home lending process., Excellent interpersonal skills to build customer confidence and exceed expectations..

Key responsabilities:

Act as the primary contact for customers applying for home loans.

Ensure a smooth and rewarding experience from application to settlement.

Support customers with additional banking products to enhance their experience.

Foster and maintain relationships with external partners for referrals.

Job description

Job Description

Be a face for fantastic customer service
See what work/life balance can really be like
Shape and grow your lending career

How will I help?

Every day, all around Australia, our Mobile Lending Managers are helping to make things happen for our customers. And this is your opportunity to do the same.

Working flexibly and independently, you’ll be the friendly face for both new and existing customers to meet when it’s time to apply for a home loan (or even before then!). You’ll make sure the entire experience – from application through to settlement – is as simple and rewarding as it should be. And you’ll support them with other banking products that add to their experience so that the great relationships you develop can keep going long after the keys have been handed over.

What’s in it for me?

You’ll play a significant part of the future of a business that has been around for over 200 years. Our purpose is to create better futures together. So, we’ll back you in the development of your career, internal career prospects, and flexible working. You’ll also keep learning to grow your career, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

What do I need?

The customer relationships our Mobile Lending Managers foster often start with a referral network of external partners. Which is why experience with maintaining this sort of network is a must-have. Along with this, you’ll have experience working in a customer-facing organisation (particularly in lending) and will be fully across the home lending process. As a people-person, you’ll always make customers feel confident that they’re in good hands – and even then, you’ll find ways to exceed their expectations.

What’s it like to work there?

We are a collaborative team of passionate people with a shared ambition to make a difference for our customers, our communities and each other. At Westpac, making a difference means creating impact, unlocking our own and each other’s passions, and transformative success stories to create better futures together.

As well as competitive remuneration and a great culture, joining the Westpac family gives you access to a wide range of employee benefits to help you manage your priorities - whether that means family life, work/life balance, ambition to grow or all the little perks in between.

We’ll empower you to shape your career path. Through personalised upskilling, mentoring, and training opportunities, you’re in control of where you start and how you’ll grow.

As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility – and champions inclusion.

Hear from some of our people and their experiences working with us.

How do I apply?

Start here. Just click on the APPLY or APPLY NOW button.

At Westpac, we’re all about creating a supportive culture and ensuring our workplaces, branches, products, and services are accessible and inclusive for everyone—our customers, employees, and the wider community. If you’re interested in discussing workplace flexibility, please feel free to mention it in your application.

We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, veterans and reservists, and Indigenous Australians to apply . If you have questions about the recruitment process, please email talentacquisition@westpac.com.au .

Do you need reasonable adjustments during the recruitment process?

We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please email talentacquisition@westpac.com.au

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