Virtual Administrative Assistant

Role Name: Virtual Administrative Assistant

Schedule:

• 40 hours per week,
  
• Initially from Monday to Friday, but could shift to Sunday to Thursday
  
• 9am to 6pm EST
  

Client Timezone: Eastern Time (ET)

Client Overview

Join a thriving dance studio business with a 15-year legacy in the DC metro area! This multi-location enterprise offers an array of dance classes, runs a popular after school program, and hosts spectacular recitals throughout the year. As a key member of our team, you’ll be at the heart of a vibrant, creative environment that nurtures talent and brings the joy of dance to diverse communities.

Job Description

We’re seeking a dynamic and organized Virtual Administrative Assistant to become the backbone of our bustling dance studio operations. In this role, you’ll be instrumental in managing customer interactions, coordinating exciting events, and ensuring smooth day-to-day operations across multiple studio locations. You’ll leverage your skills with cutting-edge SaaS tools to handle registrations, customer inquiries, and administrative tasks efficiently. This position offers a unique blend of routine responsibilities and engaging challenges, perfect for someone who thrives in a fast-paced, creative environment and enjoys being part of a community-focused business.

Responsibilities

• Provide exceptional customer service by managing inquiries and support through various communication channels, ensuring every interaction reflects our studio’s welcoming atmosphere
  
• Utilize our omni channel call center tool to track and follow up on leads, helping to grow our dance community
  
• Take charge of event coordination, including our spectacular recitals, by sending informative emails, tracking payments, and ensuring smooth execution
  
• Guide customers through our user-friendly SaaS-based dance studio portal for seamless class registrations and account management
  
• Manage appointment scheduling between prospective clients and our talented instructors, optimizing studio time and resources
  
• Create and maintain detailed spreadsheets and rosters for recitals and classes using Google Workspace, ensuring accurate and up-to-date information
  
• Conduct research and complete ad-hoc tasks as assigned by management, contributing to the studio’s growth and improvement initiatives
  
• Assist in coordinating our popular after school program, ensuring a seamless experience for participants and parents
  

Requirements

• Excellent written and verbal communication skills in English, with a friendly and professional demeanor
  
• Proficiency in Google Workspace (particularly Sheets and Docs) for efficient document management and data organization
  
• Proven experience in customer service roles, with a passion for creating positive experiences
  
• Quick learner with the ability to adapt to new SaaS tools and technologies
  
• Strong organizational skills with the capacity to multitask and prioritize in a dynamic environment
  
• Enthusiasm for the performing arts and ability to engage with dance-related topics (prior dance experience not required)
  
• Reliable internet connection and comfortable working remotely
  
• Associate’s degree or equivalent experience in a related field preferred
  

Join our team and play a crucial role in bringing the art of dance to life in the DC metro area! Your administrative expertise will help create seamless experiences for our students, parents, and instructors, contributing to the growth and success of our vibrant dance community.