Are you the new Service Portfolio & Innovation Manager?

At Atea, we are proud to be Norway's largest IT company. With us, you will find some of the most dedicated hearts and fastest minds in the IT industry. Our colleagues are passionate about building Norway with IT and making Atea the Place to Be.

Atea Managed Services is a leading provider of operational and implementation services for customers across Norway. Headquartered in Drammen, we strengthen our team with a Service Portfolio & Innovation Manager. As our Service Portfolio & Innovation Manager, you will be responsible for driving the continuous evolution of our service portfolio by leveraging automation, AI, and cutting-edge technologies. You will own and guide Service Owners, ensuring the continuous improvement of existing services and the development of new AI-driven solutions across key technology domains such as Network & Security, Hybrid Cloud, AMP, DEX, Workspace, AIaaS, and enterprise solutions from Microsoft, Cisco, Broadcom, and other strategic partners. This role requires a strong customer engagement focus, fostering close collaboration with our clients and strategic partners to drive co-innovation and ensure our services remain competitive, future-proof, and aligned with market demands.

Atea AMS is headquartered in Drammen, but we also have significant expertise hubs in the Trondheim and Oslo areas, making it possible to reside near these offices as well. While we offer a flexible arrangement, our primary workplace is at the office.

Key Responsibilities:

In this role, you will lead the service portfolio strategy, aligning it with business goals and customer needs. By managing service owners, you'll drive continuous improvement through AI and automation, responding swiftly to industry trends and new technologies.

You'll also oversee technology areas such as networking, security, hybrid cloud, and enterprise solutions from companies like Microsoft, Cisco, and Broadcom. Partnering with technology providers ensures best-in-class solutions and market competitiveness. Collaboration across technical, sales, and customer teams is essential for seamless service adoption and delivery.

As a trusted advisor, you'll guide customers through digital transformation, leveraging AI and automation. Facilitating innovation workshops and co-creation sessions with key stakeholders will help integrate customer feedback into service development, enhancing satisfaction and retention.

Operationally, you'll establish KPIs to track service effectiveness and customer experience. Developing governance frameworks will enhance service agility and reliability, driving an agile approach to service lifecycle management.

Who are you?

We think you will thrive in the role as our Service Portfolio & Innovation Manager if you have the following skills and experience:

Technical & Industry Expertise

• Strong experience in service management, portfolio leadership, or technology innovation roles.
• Expertise in AI, automation, cloud, security, and enterprise IT services.
• Familiarity with key technologies such as Microsoft, Cisco, Broadcom, and hybrid cloud platforms and security.

Business & Leadership Skills

• Proven ability to own and evolve a technology service portfolio, leading teams of Service Owners.
• Strong strategic mindset with business acumen and the ability to translate technology into customer value.
• Experience in partner management, customer engagement, and co-innovation initiatives.

Soft Skills & Collaboration

• Excellent communication and stakeholder management
• Ability to drive innovation and transformation through cross-functional collaboration.
• Strong problem-solving and analytical thinking.

Why Atea?

At Atea, we offer a range of exciting opportunities. You will be able to:

• engage with cutting-edge technology that makes a positive impact on society.
• gain early access to training, certifications, and the latest products and services.
• enjoy a collaborative work environment that fosters learning and camaraderie through activities like cabin trips, sports events, and professional conferences.
• experience a balance of challenging tasks, enjoyable interactions, and a collective drive to find the best solutions for our customers.
• thrive in our vision of being "The Place to Be," where employees can grow and succeed.
• benefit from support for personal and professional development in an inclusive and diverse work environment.

We believe that technology is key to achieving the UN Sustainable Development Goals. As one of the most sustainable IT companies globally, we work every day to improve society and the industry.

Within Atea Managed Services, we are experts in IT operations. Regardless of whether our customers want to outsource parts or the entire IT operation, we are our customers preferred operating partner. We help free up resources and increase the overall efficiency of their IT organizations. We do this by delivering cost-effective operational services with the highest quality regardless of the customers platform requirements. This can mean in the customers own datacenter, in public cloud platforms or in our own Atea Cloud. Atea Managed Services is available in five countries and more than 1,500 employees work within the business area. We have operating personnel on duty around the clock.

Apply and become part of our journey!