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Customer Success Representative

Remote: 
Full Remote
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Offer summary

Qualifications:

2+ years' experience in B2B sales, client retention, or business development in a high-tech or SaaS industry., Flawless English communication skills, both written and oral., Experience with tools such as Apollo, Hubspot, and LinkedIn Sales Navigator., Demonstrated ability to work independently and as part of a team..

Key responsabilities:

  • Ensure clients maximize the value of the platform and achieve their business objectives.
  • Build rapport with clients through phone and virtual meetings.
  • Engage in high-volume outbound sales prospecting and implement client retention strategies.
  • Collaborate with the team to solve problems and enhance customer success.

Workwolf logo
Workwolf http://www.workwolf.com
11 - 50 Employees
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Job description

Applicants must complete the full application including Packfinder assessment and introduction video

Are you passionate about being part of a fast-paced environment? Do you enjoy working as a team to help others achieve their goals while achieving your own?

Workwolf is on the hunt for a passionate and results-driven Customer Success Representative to join our team. As a CSR, you will play a pivotal role in ensuring our clients maximize the value of our platform, achieve their business objectives, and cultivate long-term partnerships with our company. You would be joining an exciting, hardworking, remote and flexible team that is relentlessly focused on revolutionizing how companies hire in today’s world.

About The Role

Team: Sales & Marketing

Earning Potential: $1,000+ USD monthly (paid in the Canadian dollar equivalent)

Location: Remote

Hours: 9:00am – 5:00pm EST (flexible)

Start Date: Flexible

Career Path: Customer Success, with the potential to move into Sales

How We’ll Set You Up For Success

  • Complete onboarding program to understand the industry, platform, and ICP
  • Access to the entire team daily for support (dev team and sales)
  • Ongoing professional development, book club, levelling up skill set, coaching sessions

About You

  • 2+ years' experience in B2B sales, client retention/success, telemarketing/phone prospecting, or business development in a high-tech or SaaS industry
  • Ability to build rapport on the phone and in virtual meetings
  • Experience in high-volume outbound sales prospecting and client retention strategies
  • Experience with tools such as Apollo, Hubspot, LinkedIn Sales Navigator
  • Familiar with PC or Mac systems and the Google + Microsoft Suite
  • Flawless English communication skills; both written and oral
  • Demonstrated ability to work solo as well as being a productive team member, making outbound calls every day
  • Must be an excellent problem-solver and willing to collaborate in an exceedingly competitive environment
  • Any previous sales training is great

About Workwolf

Workwolf® is hiring software that finds, screens, and validates quality candidates better than humans can. Using proprietary technology to screen and verify backgrounds, the platform automates the recruitment process, bringing unmatched efficiencies to the employment market. If you are passionate about customer success and thrive in a dynamic, client-focused environment, we want to hear from you! Apply now to join the WorkWolf team and help shape the future of HR technology.

Interview Process

To be considered candidates must complete the Workwolf application (including screener questions, Packfinder, resume, and intro video)

  • Interview with the SVP, Sales & Marketing over Teams
  • Interview with CRO & Co-Founder over Teams
  • Upon decision being made, offer will be extended subject to credential verifications and references

Please note due to the high volume of applicants, only the selected candidates will be contacted.

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Problem Solving
  • Adaptability
  • Teamwork
  • Collaboration
  • Communication

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