Offer summary

Qualifications:

Bachelor's degree in Business, Marketing, or related field preferred., Strong communication skills in Brazilian Portuguese and English, with Spanish as a plus., Experience in sales or partner management, preferably in a channel environment., Ability to analyze data and provide actionable insights for customer retention..

Key responsabilities:

Manage relationships with channel partners to drive sales and improve customer retention.

Conduct regular reviews and health checks to assess partner needs and satisfaction.

Create and deliver training sessions to the sales team on product value and best practices.

Coordinate resolution of channel escalations and maintain communication with clients and internal teams.

Job description

Job Title:

Partner Success Specialist

Job Description

The Partner Specialist is responsible for effectively enabling the sales process for a client’s products and services for an assigned territory/client. Responsibilities are focused on managing relationships with important channel partners, as well as supporting a team to drive sales through channel
partners.

Improve customer retention and revenue growth for an established customer base while providing accurate weekly/monthly/quarterly sales forecasts
Achieve defined metrics by promoting the sale of products and services to a portfolio of strategic channel engagement partners
Conduct monthly/quarterly consultative reviews and health checks analyzing our needs
Create talk tracks specifically related to customer health and use predictive data to identify 'at-risk' customers
Maintain overall health of channel, ensuring high satisfaction levels, with constant evaluation of channel experience and use feedback to make improvements.
Manage all channel escalations and coordinate delivery of prompt and successful resolution, while maintaining communication to client and our teams
Guide calls with channel partner to share best practices, promote channel programs and strategic growth opportunities to expand business
Create and deliver training to the sales team, sharing important insights and promoting the unique value and benefits of products
Manage high volume of customer contacts through phone and email each day
Work with cross-functional teams and management to improve sales processes and achieve a positive customer experience
Maintain a high level of CRM hygiene to ensure all relevant data is captured
May potentially attend vendor events

Location:

BRA SAO PAULO Rua Tagipuru, 906 Barra Funda

Language Requirements:

Brazilian Portuguese (Required), English (Required), Spanish

Time Type:

Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Required profile