Offer summary

Qualifications:

High school diploma or GED equivalent required., Impeccable interpersonal skills and a positive attitude., Excellent verbal and written communication skills., Experience in a customer service or call center environment preferred..

Key responsabilities:

Handle in-bound and out-bound customer calls.

Provide top-tier support and service to customers.

Ensure a world-class customer experience on every call.

Problem-solve effectively to meet customer needs.

Job description

Progressive Leasing is a leading provider of in-store and e-commerce lease-to-own solutions. As an almost 20+ year old FinTech company that has gone from start-up to industry leader, we know how to innovate, simplify, and value all people. We are a company founded on our grit and we are constantly looking to the future. As an ever-evolving group of entrepreneurs and technologists, we strive to do the right thing period in all aspects of our work. We are a subsidiary of PROG Holdings (NYSE: PRG), an exciting FinTech holding company, with three business segments including Progressive, Vive Financial, and Four, a Buy Now Pay Later (BNPL) platform.

We are currently hiring a Customer Service Representative to help grow our company and ensure our mission is achieved!

Employee Value Proposition (EVP): PROG is dedicated to providing people with opportunity; opportunity for inclusive collaboration, opportunity for innovation, and opportunity for development.

WE ARE: A team of operations experts that are crucial to the operational excellence and world-class experience that we provide to our customers. Progressive Leasing is known for the high-quality assistance that we provide, and we love to continuously pursue excellence and compassion in all that we do! We are dedicated to creating a culture of belonging, inclusion, diversity, and equity in our teams and celebrate each individual contributions and uniqueness. Our Customer Service department has one goal: to create a positive, engaging, and memorable experience for our customers and agents while driving the business.

YOU ARE:  A Customer Service rockstar who loves leading others to provide a world class customer experience. Customer Service is not just a department but an essential value, you will be responsible for supporting our customers through their lease-to-own experience you have the opportunity to make a difference on every call. We expect that our Customer Service Representatives have clear effective communication, and a positive attitude while problem-solving on every call to ensure that our customer’s needs are met.  While every call varies the goal of providing a world-class experience is the same.

OUR DAY-TO-DAY:

Responsible for in-bound and out-bound calls

Provide top tier support and service to our customers

THE DETAILS:

Start Date: Monday, April 14, 2025
Virtual Training: 4 weeks Full Time/mandatory – Monday-Friday 8:00AM-5:00PM
Full Time Shifts Available: Monday through Friday, either 7:30AM-4:00PM or 10:30AM-7:00PM
Saturdays and/or Sundays Required, either 7:00AM-3:00PM or 9:30AM-6:00PM
Compensation: $17.00/HR

YOU’LL BRING:

Customer Service with impeccable interpersonal skills

Excellent verbal and written communication skills

Computer & typing literacy/proficiency, working with multiple software applications/screens simultaneously

Phone Experience in a customer service/call center environment preferred

High school Diploma or GED equivalent, must also be 18 years or older

WE OFFER:

Competitive Compensation

Full Health Benefits; Medical/Dental/Vision/Life Insurance + Paid Parental Leave

Company Matched 401k

Paid Time Off + Paid Holidays + Paid Volunteer Time

Diversity Alliance Resource Groups

Employee Stock Purchase Program

Tuition Reimbursement

Charitable Gift Matching

Job Required Equipment & Services Will Be Provided

Progressive Leasing welcomes and encourages diversity in the workplace. We do not discriminate in any aspect of employment on the basis of race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Progressive Leasing does business.

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