Offer summary

Qualifications:

Experience with Amazon PPC, either as a manager or in an advertising agency., Strong analytical skills to interpret Amazon data effectively., Excellent communication skills for managing client relationships., Proficiency in Google Spreadsheets, Google Data Studio, and Amazon Advertising tools..

Key responsabilities:

Serve as the primary point of contact for clients, ensuring their needs are met.

Build long-term relationships and act as a trusted advisor on Amazon advertising strategy.

Analyze performance data and provide insights to optimize client campaigns.

Collaborate with internal teams to execute strategies and manage client expectations.

Job description

About Keen

Welcome to Keen, where art meets science. We’re more than just another service provider or outsourcing company—we act as an integral extension of our clients’ teams and business goals. Our team of tastemakers specializes in digital marketing, creative, and customer experience, driving growth for global brands.

Our vision is ambitious: to build best-in-class leaders and foster a culture of delivering excellence worldwide. If you're eager to advance your career, embrace challenges, and redefine what’s possible in the digital realm, you might be the perfect fit for our dynamic team. Join us, and let’s unlock the full potential of our clients' brands together.

Role Overview

We are seeking a Customer Success Manager (Amazon PPC) to manage and optimize client relationships, ensuring brands thrive on Amazon. This role requires a data-driven approach, strong communication skills, and the ability to collaborate with internal teams to deliver exceptional results. You will act as the main liaison between clients and our internal PPC teams, helping brands scale through strategic Amazon advertising.

Key Responsibilities

Client Success & Relationship Management

Serve as the primary point of contact for clients, ensuring their needs and goals are met
Build strong, long-term relationships with brands and act as a trusted advisor on their Amazon advertising strategy
Communicate PPC performance insights, trends, and recommendations clearly and effectively
Manage client expectations and provide proactive recommendations to improve their Amazon presence
Work closely with internal PPC teams to ensure smooth execution of strategies and client objectives

Amazon PPC Strategy & Optimization

Guide brands to success through strategic Amazon advertising campaigns
Analyze Amazon Business Reports, Advertising Reports, and other relevant data to identify trends and opportunities
Oversee advertising budgets and optimize campaign performance as needed
Utilize tools such as Helium10, DataDive, and Brand Analytics to drive data-driven decisions
Collaborate with internal marketing teams to align Amazon PPC efforts with broader brand strategies

Performance Analysis & Reporting

Track key performance indicators (KPIs) such as brand awareness, audience engagement, and campaign ROI
Leverage insights to optimize brand visibility and customer interactions
Present performance reports and actionable insights to clients regularly

Requirements

Experience with Amazon PPC – worked as an Amazon PPC Manager, Brand Manager, or at an Amazon advertising agency
Strong analytical abilities and ability to interpret Amazon data
Excellent communication skills with the ability to manage client relationships effectively
Proficiency in Google Spreadsheets, Google Data Studio, and Amazon Advertising tools
Experience with Amazon seller tools such as Helium10, DataDive, and Brand Analytics
Business-savvy with a customer-focused mindset
Ability to manage multiple projects, meet deadlines, and adapt to evolving priorities
Experience leading marketing efforts and optimizing brand positioning strategies is a plus
Strong problem-solving skills and a proactive approach in a fast-paced environment

Benefits