Customer Success Manager

At Storylane, we are on a mission to empower companies to automate Demos and drive Product-led growth.

As one of the early customer success hires, you'll work with our customers to onboard them, train them on new features and help them with integrations. Your goal will be to have customers who are well educated on Storylane and ramp up quickly to create Storylanes. You'll also have a knack to review their "storytelling" when they build these Storylane experiences and suggest improvements to their guided tours. Thereafter you’ll nurture these accounts to establish ROI with customers and create upsell opportunities.

You'll be the first touchpoint with the customers after a sale is made. The right candidate will have good listening, understanding of customer needs, and great communication skills over zoom and email. You should be well organized and have the ability to work with many customers. While the job is remote, you should be available in US time zones.

Storylane is growing fast, and the right candidate will have the fun of a lifetime. You'll work with the best and a highly effective team.

Qualifications

• Demonstrated experience supporting and onboarding customers in B2B space
• Expert in understanding the customer needs , and demonstrated knowledge with sales or marketing tech stack
• Experience working through intercom, email and zoom calls with customers
• Able to create and edit support content
• Excellent written and verbal communication skills
• Able to work autonomously on a remote team