Offer summary

Qualifications:

Fluent in Finnish and proficient in English., Strong communication and interpersonal skills focused on customer satisfaction., Previous experience in customer service, preferably in technology or social media., Ability to work efficiently under pressure with strong analytical and problem-solving skills..

Key responsibilities:

Provide high-quality customer service to Finnish-speaking clients via phone, email, and live chat.

Troubleshoot and resolve user issues to ensure a seamless experience.

Document interactions and feedback in the company’s CRM system for service optimization.

Collaborate with team members to identify trends and suggest improvements for better service delivery.

Job description

Embark on an exciting journey with Patrique Mercier Recruitment JP as a Finnish Customer Service Representative for a renowned social media platform, with the unique opportunity of paid relocation to the beautiful country of Greece! If you are passionate about social media and thrive in a customer-centric role, this is the perfect chance to combine your love for technology with your desire to help others. Work in a vibrant environment, assist Finnish-speaking users, and contribute to enhancing their online experience.

Responsibilities

Provide high-quality customer service to Finnish-speaking clients via phone, email, and live chat, supporting them with their inquiries related to the social media platform.
Efficiently troubleshoot and resolve user issues to ensure a seamless experience.
Stay informed about the latest features and updates of the platform to provide accurate guidance to users.
Document all interactions and feedback in the company’s CRM system for service optimization.
Collaborate with team members to identify trends and suggest improvements for better service delivery.
Participate in training sessions to continually enhance product knowledge and customer service skills.
Foster a positive and engaging environment for users while promoting brand loyalty.

Requirements

Fluent in Finnish, both written and spoken; proficiency in English is required.
Strong communication and interpersonal skills, with a focus on customer satisfaction.
Ability to work efficiently under pressure in a fast-paced setting.
Strong analytical and problem-solving skills.
Previous experience in customer service, especially in the technology or social media sector, is a plus.
Familiarity with CRM systems and support tools.
A proactive attitude, willingness to adapt, and eagerness to embrace a new cultural experience in Greece.

Benefits