Offer summary

Qualifications:

Fluency in a Nordic language (Danish, Swedish, Norwegian, Finnish) and English is required., Strong communication skills with a customer-focused attitude., Ability to thrive in a fast-paced, team-oriented environment., Proactive and adaptable with excellent interpersonal skills..

Key responsabilities:

Deliver outstanding customer service to clients from Nordic countries via phone, email, and chat.

Efficiently resolve customer inquiries and issues, maintaining high levels of satisfaction.

Accurately document customer interactions in the company’s CRM system.

Collaborate with team members to enhance service delivery and improve customer experiences.

Job description

Join Patrique Mercier Recruitment JP as a Nordic Speaking Customer Service Agent in beautiful Athens, Greece! This exciting opportunity allows you to immerse yourself in a vibrant culture while providing exceptional customer service to clients from the Nordic countries. Your primary responsibilities include addressing customer inquiries, resolving issues, and ensuring a positive customer experience. If you are a motivated individual with a passion for helping others and are looking for a dynamic work environment, we want to hear from you!

Responsibilities

Deliver outstanding customer service to clients from Nordic countries via phone, email, and chat.
Efficiently resolve customer inquiries and issues, maintaining high levels of satisfaction.
Develop a comprehensive understanding of the company’s products and services to assist customers effectively.
Accurately document customer interactions in the company’s CRM system.
Collaborate with team members to enhance service delivery and improve customer experiences.
Participate in training sessions to continuously improve your skills and knowledge.
Offer insightful feedback and suggestions to optimize processes.

Requirements

Fluency in a Nordic language (Danish, Swedish, Norwegian, Finnish) and English is required.
Strong communication skills with a customer-focused attitude.
Ability to thrive in a fast-paced, team-oriented environment.
Prior experience in customer service is a plus but not essential.
Proactive, adaptable, and possess excellent interpersonal skills.
Willingness to relocate to Athens and embrace a new lifestyle and culture.
A genuine enthusiasm for assisting customers and meeting their needs.

Benefits