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Nordic Speaking IT Support Specialist - Athens, Greece

Remote: 
Full Remote
Contract: 
Experience: 
Entry-level / graduate
Work from: 

Offer summary

Qualifications:

Fluency in a Nordic language (Swedish, Danish, Finnish, or Norwegian) and English is essential., Prior experience in IT support or a similar technical role is highly desirable., Exceptional communication skills with a focus on customer service., Strong organizational skills and familiarity with common operating systems and networking concepts..

Key responsabilities:

  • Provide technical support to Nordic-speaking clients through phone, email, and chat.
  • Troubleshoot and resolve hardware, software, and network issues efficiently.
  • Educate customers on product features and document all support interactions in the ticketing system.
  • Collaborate with team members to escalate and resolve complex technical issues.

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Patrique Mercier Recruitment Human Resources, Staffing & Recruiting Small startup http://www.patriquemercierrecruitment.com/
2 - 10 Employees
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Job description

Patrique Mercier Recruitment JP is excited to announce a vacancy for a Nordic Speaking IT Support Specialist in Athens, Greece! This is a remarkable opportunity for individuals who are eager to assist Nordic-speaking customers with their IT-related inquiries while being part of a vibrant team in a beautiful city. If you have a technical mindset and a passion for helping others solve their IT challenges, we would love to hear from you!

Key Responsibilities
  • Provide stellar technical support to Nordic-speaking clients through multiple communication channels (phone, email, chat).
  • Troubleshoot and resolve hardware, software, and network issues efficiently and effectively.
  • Educate customers on product features and best practices to enhance their user experience.
  • Accurately document all support interactions and solutions in our ticketing system.
  • Collaborate with fellow team members to escalate and resolve complex technical issues.
  • Keep up-to-date with the latest technology and support trends to improve customer experience.
  • Contribute positively to team discussions and knowledge sharing.

Requirements

  • Fluency in a Nordic language (Swedish, Danish, Finnish, or Norwegian) and English is essential.
  • Prior experience in IT support or a similar technical role is highly desirable.
  • Ability to troubleshoot and resolve a variety of technical issues.
  • Exceptional communication skills with a focus on customer service.
  • Strong organizational skills and the ability to manage multiple tasks effectively.
  • Familiarity with common operating systems, software applications, and networking concepts.
  • A proactive attitude and a willingness to learn in a collaborative setting.

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package ( flight, transfer and hotel )

Required profile

Experience

Level of experience: Entry-level / graduate
Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
SwedishDanishFinnishNorwegianEnglish
Check out the description to know which languages are mandatory.

Other Skills

  • Willingness To Learn

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