Offer summary

Qualifications:

Fluent in Dutch and English with excellent communication skills., Strong customer service orientation and professionalism., Experience in the travel or airline industry is a significant advantage., Ability to work in a fast-paced environment and adapt to changing needs..

Key responsabilities:

Assist Dutch-speaking airline customers through phone, email, and chat.

Provide up-to-date information regarding flight schedules and bookings.

Resolve customer issues efficiently to ensure a positive experience.

Document interactions accurately in the CRM system.

Job description

Join the innovative team at Patrique Mercier Recruitment JP as a Dutch Speaking Airline Customer Care Representative in the vibrant city of Athens, Greece!

This exciting role involves providing exceptional customer support to Dutch-speaking airline customers, ensuring their travel experiences are smooth and enjoyable. As part of a dynamic team, you will handle inquiries, resolve issues, and deliver information with professionalism and a friendly attitude. If you are passionate about travel and have a knack for customer service, this position could be the perfect fit for you!

Responsibilities

Assist Dutch-speaking airline customers through phone, email, and chat, addressing inquiries and concerns promptly.
Provide up-to-date information regarding flight schedules, bookings, and travel changes.
Resolve customer issues with efficiency, ensuring a positive experience throughout their journey.
Document interactions accurately in the customer relationship management (CRM) system.
Collaborate with team members to enhance service delivery and customer satisfaction.
Participate in training sessions to strengthen product knowledge and service skills.
Continuously gather customer feedback to suggest improvements for service enhancement.

Requirements

Fluent in Dutch and English, with excellent verbal and written communication skills.
Strong customer service orientation with a commitment to professionalism.
Experience in the travel or airline industry is a significant advantage.
Ability to work in a fast-paced environment and adapt to changing customer needs.
Proficient problem-solving abilities and attention to detail.
A collaborative team player who can also work independently.
Willingness to embrace Greek culture while living and working in Athens.

Benefits