Offer summary

Qualifications:

6+ years of D365 for F&O implementation experience required., Strong functional, analytical, presentation, documentation, training, and interpersonal skills., Ability to prioritize tasks and communicate commitments effectively., Experience in change management and problem-solving with creative solutions..

Key responsabilities:

Serve as project lead and primary service delivery interface for customers.

Coordinate with Account Management and Customer Care Team to deliver on ERP initiatives.

Own all delivery aspects of customer projects including project management and communication of status.

Establish and nurture productive relationships with internal and client teams to ensure exceptional service.

Job description

As a Service Delivery Manager you can expect to…

Work with a long tenured, highly experienced, collaborative, supportive, and a fun goal-oriented team
You will be taking part in an exciting work environment with some of the best and most experienced Dynamics 365 Functional and Technical Consultants in the business.
Be responsible for delivery and management into strategic live client accounts within the Customer Care team
Handling multiple projects/tasks simultaneously
Understanding change management
Build strong relationships with clients and partners
Prioritize tasks and communicating commitments with clients & team members
Work in a highly collaborative team environment
Travel to client-site when necessary

You’re great at…

Developing strong functional, analytical, presentation, documentation, training and interpersonal skills
Building relationships with clients and partners
Prioritizing tasks and communicating commitments
Working in a highly collaborative team environment
Solving complex problems with creative solutions
Learning new concepts quickly and thoroughly
Promoting the mission and Shared Values of our company

Requirements

Serve as project lead and primary service delivery interface and point of contact for customer
Coordinate and work closely with Account Management and other members of the Customer Care Team to deliver on clients strategic ERP initiatives
Provide the primary Solution Architect role for the customer.
Own all of the delivery aspects of customer projects including project management, documentation of requirements and timeline, resolution of open issues, communication of status and more to maintain customer satisfaction.
Establish and nurture productive relationships with internal and client teams while delivering exceptional client service.
Maintain internal systems for project status, resource plans, financial updates for billing, time submittals and approvals, and expense reports.
6+ years of D365 for F&O implementation experience required.

Benefits

We offer competitive pay with and performance-based bonus. Our employees also enjoy unlimited paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment.

HSO is an Equal Opportunity Employer.

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