Offer summary

Qualifications:

Experience in customer service or virtual assistance is required., Excellent written and verbal communication skills are essential., Strong problem-solving abilities and a customer-centric mindset are necessary., Proficiency in CRM software and digital communication tools is important..

Key responsabilities:

Respond to customer inquiries via phone, email, and chat to ensure a positive experience.

Assist with administrative tasks such as scheduling, data entry, and documentation.

Maintain accurate records of customer interactions and follow up on open issues.

Collaborate with team members to enhance customer service practices and provide feedback for improvements.

Job description

VirtueStaff is looking for a friendly and dedicated Virtual Assistant/Customer Service Specialist to join our growing team. In this dual-role position, you will provide exceptional customer service while also assisting with administrative tasks to support operations. If you have a passion for helping others and enjoy working in a dynamic virtual environment, we would love to hear from you!

Responsibilities

Respond to customer inquiries and provide support via phone, email, and chat, ensuring a positive experience
Assist customers with their questions, issues, and order processing in a timely and efficient manner
Manage virtual administrative tasks including scheduling, data entry, and documentation
Maintain accurate records of customer interactions and follow up on open issues
Conduct research and gather information as needed to support customer requests
Collaborate with team members to improve customer service practices and enhance overall client experience
Provide feedback on processes and suggest improvements to increase efficiency
Help with social media and marketing tasks when required

Requirements

Experience in customer service, virtual assistance, or a related field
Excellent communication skills, both written and verbal
Strong problem-solving abilities and a customer-centric mindset
Ability to manage time effectively and prioritize tasks in a fast-paced environment
Proficient in using CRM software and various digital communication tools
Detail-oriented with exceptional organizational skills
Ability to work independently while maintaining a team-oriented attitude
Familiarity with social media platforms and marketing strategies is a plus

Benefits