Technical Writer / Product Documentation Manager

As part of our growth, we are looking for a Product Documentation Manager/Technical Writer to structure and maintain all user and technical documentation for our platform.

Key Responsibilities

As the Product Documentation Manager/Technical Writer, you will be responsible for:

1. Designing and Structuring Documentation

• • Define a clear and intuitive content organization for different user types (technical users, business users, administrators).
• • Develop user guides, FAQs, interactive tutorials, and technical documents.
• • Work with the Product and Development teams to identify documentation needs.

2. Writing and Updating Content

• • Write clear, accessible, and engaging documentation tailored to different audiences.
• • Ensure continuous updates to documentation based on product evolutions.
• • Manage translation and internationalization of documentation when needed.

3. Managing Documentation on Zendesk

• • Structure and optimize the knowledge base on Zendesk.
• • Establish publication and validation processes for documentation.
• • Analyze user feedback to improve documentation experience.

4. Collaborating with Internal Teams

• • Work closely with Product, Support, Marketing, and Development teams to ensure the documentation meets user needs.
• • Write release notes and detailed changelogs for each product update.

5. Implementing Interactive and Innovative Formats

• • Create video tutorials, infographics, and interactive guides to enhance user experience.
• • Suggest improvements in the organization and format of documentation content.

Requirements

Technical and Professional Skills

• • Proven experience in technical writing or product documentation, ideally in a software or SaaS environment.
• • Proficiency in documentation management tools, particularly Zendesk.
• • Strong ability to simplify complex concepts for different user types (business users, administrators, developers).
• • Excellent writing skills in English
• • Knowledge of Agile / SAFe methodologies (a plus).
• • Experience documenting Self BI, Data Analytics, or Cloud-based platforms (a plus).

Soft Skills

• • Autonomous and detail-oriented in managing documentation.
• • Strong analytical skills to explain complex topics in a simple manner.
• • Curiosity and proactiveness to continuously improve user experience.
• • Excellent communication skills to collaborate effectively with internal teams (technical, product, support).