Offer summary

Qualifications:

Prior experience in customer service or call center roles is preferred., Exceptional verbal and written communication skills are essential., A customer-oriented approach to problem resolution is required., Knowledge of CRM platforms is a plus..

Key responsabilities:

Serve as the primary point of contact for customers, providing exceptional support.

Respond to customer inquiries via phone, chat, and email in a professional manner.

Assist customers with purchases, returns, and exchanges effectively.

Maintain comprehensive records of customer interactions in the CRM system.

Job description

Customer Support Specialist

Job Overview

Leading online retailer dedicated to delivering an outstanding online shopping experience to customers across the nation is seeking a Remote Customer Support Specialist to join their team.

In this role, you will serve as the primary point of contact for customers, offering exceptional support and resolving inquiries effectively.

Primary Responsibilities

Respond to customer inquiries via phone, chat, and email in a professional and friendly manner.
Provide accurate details regarding products and the status of orders.
Support customers in making purchases, processing returns, and managing exchanges.
Work collaboratively with various teams to achieve customer satisfaction.
Keep comprehensive records of customer interactions in CRM system.

Customer Support Positions Offer