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Amazon customer support agent

extra holidays - fully flexible
Remote: 
Full Remote
Contract: 
Salary: 
29 - 38K yearly
Experience: 
Mid-level (2-5 years)
Work from: 

Offer summary

Qualifications:

2+ years e-commerce or digital marketing experience, Knowledge of Amazon's policies and guidelines.

Key responsabilities:

  • Strategize and implement review collection initiatives
  • Plan and execute giveaways to incentivize customers
  • Monitor and respond to customer direct messages
  • Ensure consistent messaging and branding
  • Track and report star ratings
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ScaleJet | eCommerce HR agency Small startup https://www.scale-jet.com/
2 - 10 Employees
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Job description

Are you passionate about e-commerce and have a knack for digital marketing? Our client, a dynamic force in online retail with multiple prestigious Amazon brands under its belt, is seeking a strategic-minded Amazon Review Collection Manager.

About The Role

At the forefront of this role, your responsibilities will be:

  • Strategize and implement review collection initiatives across all of our Amazon product listings
  • Plan and execute giveaways to incentivize customers to leave reviews
  • Monitor and respond to direct messages from customers regarding their experience with our products
  • Work closely with the marketing team to ensure consistent messaging and branding in all review collection efforts
  • Track and report on star ratings across all products

The Successful Applicant:

  • 2+ years of experience in e-commerce or digital marketing preferred
  • Knowledge of Amazon's policies and guidelines
  • Excellent communication skills, both written and verbal
  • Self-motivated with strong attention to detail
  • Ability to work independently as well as collaboratively within a team environment
  • Strong analytical skills with the ability to track performance metrics

Offer Details:

This position offers flexible working hours between 4-10 PM EST, making it perfect for those looking for remote work. The compensation for this position ranges from $15 to $20 per hour, based on experience, and also includes attractive performance bonuses. This is a great opportunity for someone who is passionate about the e-commerce industry and wants a role where they can make a significant impact on business growth.

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Other Skills

  • Detail Oriented
  • Verbal Communication Skills
  • Self-Motivation
  • Analytical Skills

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