Customer Onboarding Specialist

At The Growth Partner we assist marketing agencies around the globe to grow with predictability and scalability.

In less than 2 years, we’ve grown our business from 0 to multi-8 figures and now aim to hit the 9-figure mark later this year.

How? We’ve focused on the growth of, and relationships with our clients and team members.

By creating a high-performance, positive environment we’ve helped 100’s of leaders and future leaders achieve their full potential through direct support, coaching, and consulting.

Visit our Website:

https://www.thegrowthpartner.io/

Our Co-Founder, Jordan Lee, talking about the business:

https://www.loom.com/share/901416c6dac648acbe8a8b7fad8198d4

What It's Like Working At The Growth Partner

We’re growth-oriented, entrepreneurial, and ambitious and will support you to exceed your goals.

You will be surrounded by exceptionally talented driven people who are in pursuit of excellence.

We see the relationship with our team members and clients like our partners.

By working together you will experience your standards, expectations and confidence take a quantum leap forward. So don’t see this as a job, because we don’t see you as just an employee, see this as an opportunity to create a new and better life.

See video of Matthew Jones, our Managing Director, discussing his career progression journey and personal growth with since joining the Growth Partner 15 months ago with Jordan:

https://f.io/Tn1Z6w4m

To continue the successful growth, we are looking for an Onboarding Specialist / Community Manager.

We're looking for a self-starter, hard-working, and dedicated team member to jump in and be a key part of our Client Success team focused on an exciting product in the AI space.

In this role, you will be responsible for maintaining and nurturing our Client relationships and internal marketing of the products and success of other customers to strengthen the community.

You will represent us with our Clients and you will need to be laser-focused on our operational performance and comfortable with the management of global teams on a daily basis. You will be responsible for day-to-day Client communication, performance reporting, and escalation management. 

Client Relationship Management:

• Build strong, trust-based relationships with high-value clients, acting as their primary point of contact.
• Understand each client’s unique business needs, challenges, and growth objectives to provide tailored, day-to-day support.
• Offer practical insights and recommendations based on the Growth Partner Model within the AIAA framework to help clients grow their businesses.
• Work directly with clients to spot opportunities and tackle challenges, ensuring their success fits with our revenue-sharing model.
• Lead the onboarding process hands-on, getting new clients set up and ready to engage with our community and services.
• Run training sessions on our tools, processes, and proprietary AI system, making sure clients and team members can use them confidently.

Community Building & Engagement:

• Keep our online community lively and supportive, helping entrepreneurs / owners connect, share strategies, and swap best practices.
• Set up and host regular community events, webinars, and discussion forums to spark participation and keep the conversation flowing.
• Share our products, initiatives, and best practices with the community to encourage action and boost the value clients get from us.
• Create and post content like success stories, case studies, and testimonials to keep community members motivated and inspired.

Performance Monitoring & Reporting:

• Check daily and weekly performance stats and client feedback to make sure we’re hitting growth and service goals.
• Pull together performance reports for leadership, pointing out what’s working, what’s not, and ideas to make things better.

Communication & Issue Resolution:

• Handle daily client communications, responding to questions, concerns, and feedback quickly and professionally.
• Keep all interactions top-notch to maintain our reputation for excellence.
• Jump in to fix complex client issues or escalations, teaming up with internal folks to solve problems fast and stop them from popping up again.

Data Analysis & Strategy Refinement:

• Use our proprietary AI system to dig into client business data, spotting trends and opportunities to share with the team.
• Apply data insights to tweak community activities and improve client results.
• Collect feedback from clients and team members about our processes, tools, and community efforts, suggesting practical fixes based on what you hear.

Leadership & Continuous Improvement:

• Pass along useful insights and ideas to the executive team to keep our Client Success strategies sharp.
• Stay in the loop on industry trends and best practices to bring fresh ideas to our community and services.
• Make sure all community activities and client interactions meet our high standards and follow internal policies and regulations.

Requirements

YOU ARE...

• An analytical and critical thinker with an eye for even the most minute of details
• Passionate about client satisfaction

YOU HAVE...

• 5+ years experience in an online Client success management role
• 5+ years experience in E-Learning, Tech, or other Business Service Industries
• Tech savvy - Google Workspace, Slack, ClickUp, Notion, Marketing and Sales specific tools like Apollo.io, Instantly.ai, Airtable, Zapier, Hyros, GoHighLevel etc.

Benefits

The Pay:

• OTE of $48k to $80k per annum
• Specifics discussed in the interview

Additional benefits:

• 1-1 Personal Development Coaching from C-Suite Level
• Access to $20,000 of training
• Paid trips to Dubai for leadership development
• Invitation to share scheme based on performance and relative to the value you bring the organisation after 12 months