Customer Care Representative / Order Processing Support (m/f/d)

Overview:

Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker’s high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in life science molecular and cell biology research, in applied and pharma applications, in microscopy and nanoanalysis, as well as in industrial applications. Today, worldwide more than 9700 employees are working on this permanent challenge at over 100 locations.

Order processing

• Receiving, checking, entering and confirming customer orders in the system
• Preparing proforma invoices.
• Monitoring confirmed delivery times
• Releasing customer orders to the warehouse
• Coordinating transport of incoming and outgoing goods
• Invoicing
• Drawing up shipping documents and export documents and arranging transport
• Coding freight invoices
• Service contract management, invoicing and co-coordination PM planning
• Checking, confirming, invoicing and sending service call orders
• Coordinating logistics of service parts
• Preparing and processing credit notes
• Purchasing orders from vendors and monitoring delivery times

Providing information

• Answering incoming customer questions by telephoneRegarding delivery times, LOT numbers, prices and the status of the shipment
• Providing price information to customers for placing purchase orders
• Outgoing communication with customers regarding delivery times, LOT numbers, prices and the status of the shipment
• Internal communication with field team (sales, application & service) regarding availability of articles, status of orders & deliveries and general information
• Communication with customers regarding QA/RA related documents, such as Certificate of Analysis, Material Safety Data Sheets, etc.
• Internal consultation with various departments regarding, among other things, delivery times for spare parts and financial status of orders
• Troubleshooting and performing corrective actions in general
• Assistance in performing communication with customers regarding QA/RA related field actions.
• Performing logistics in the case of QA/RA related field actions. 

Secretarial tasks

• Archiving documents in general
• Creating and managing customer-specific data, such as price lists, contracts, rental & demo contracts, subscriptions, service contracts, etc.
• Preparation of registration of new articles in the ERP system
• Preparation of registration of new customers in the ERP system
• Management of annual price increases / indexation (based on customer-specific price lists), both for sales articles and service contracts
• Maintaining price lists of vendors for the purpose of purchasing and sales

• HBO or similar by experience
  
• Experienced in commercial operations in an international setting
• Dutch & English (verbal & writing)
• German preferred (verbal & writing)
• Fluent with Outlook & ERP systems
• Communicative
• Independent working attitude
• Adapting to changing circumstances
• Stress resistant