Client/Project Manager - Learning Design Team

This is a remote position.

We are seeking a highly organized and proactive Client/Project Manager to join our passionate team of learning design professionals. The ideal candidate will possess excellent communication skills, strong project management abilities, and a deep understanding of instructional design principles. As the Client/Project Manager, you will be responsible for managing client relationships, overseeing project timelines, and ensuring the successful delivery of learning solutions.

Key Responsibilities:

1. Client Management:

• Serve as the primary point of contact for clients, maintaining regular communication to understand their needs, objectives, and expectations.
  

• Build and nurture strong, long-lasting client relationships through proactive engagement and exceptional service.
  

• Collaborate with clients to gather project requirements, provide updates, and address any concerns or feedback.
  

2. Project Coordination:

• Develop project plans, timelines, and budgets in collaboration with the learning design team and clients.
  

• Coordinate all aspects of project execution, including resource allocation, task assignments, and milestone tracking.
  

• Monitor project progress, identify potential risks or issues, and implement strategies to mitigate them.
  

• Ensure that projects are delivered on time, within scope, and within budget while maintaining high-quality standards.
  

3. Team Collaboration:

• Facilitate effective communication and collaboration among cross-functional teams, including instructional designers, content developers, graphic designers, and technical specialists.
  

• Act as a liaison between clients and internal teams, conveying client requirements, feedback, and expectations accurately and efficiently.
  

• Foster a positive and collaborative work environment that encourages creativity, innovation, and continuous improvement.
  

4. Quality Assurance:

• Conduct thorough quality checks on deliverables to ensure they meet client specifications and align with project objectives.
  

• Solicit feedback from clients and stakeholders to identify areas for improvement and implement necessary revisions or enhancements.
  

• Uphold high standards of quality, consistency, and professionalism across all project deliverables.
  

Requirements

• Proven experience in client/project management, preferably in the education, e-learning, or instructional design industry (10+ years of overall experience, 5+ years of role-specific experience)
  

• A proactive, solutions-oriented mindset with a commitment to delivering high-quality results
  

• Excellent communication skills, both written and verbal, with the ability to articulate ideas clearly and concisely
  

• Exceptional organizational skills and attention to detail, with the ability to manage multiple projects simultaneously
  

• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities and deadlines
  

• Strong understanding of instructional design principles, learning theories, and educational technologies
  

• Proficiency in project management tools and software (we use Zoho Projects, but if you’ve worked with Microsoft Project, Asana, Trello or other similar platforms you’ll be comfortable with this one)
  

• Fluency in English (additional proficiency in Swahili is a plus)
  

• Bachelor's degree in Instructional Design, Project Management, Business Administration, or a related field
  

Join our team and be part of a collaborative and innovative environment where your skills and expertise will contribute to shaping the future of learning experiences in Kenya and beyond.

EDU is an equal opportunity employer and values diversity in the workplace. We encourage individuals from all backgrounds to apply.

Application Instructions: