Offer summary

Qualifications:

3-5 years of experience in Instructional Design in SaaS., Proficiency with e-Learning software and video editing programs., Experience administering a Learning Management System., Excellent written and verbal communication skills with a focus on technical writing..

Key responsabilities:

Establish a solid understanding of the Swoogo platform and its key features.

Build engaging on-demand learning programs and facilitate training sessions.

Collaborate with cross-functional teams to create training materials and assessment criteria.

Own post-training metrics and incorporate feedback into future training iterations.

Job description

Who You Are

You're the kind of person who hears "Make corporate and product training fun" and thinks "Challenge accepted!" As part educator and part storyteller, you have a superpower for turning technical content and complex topics into engaging, lightbulb-moment experiences that stick.

But you know that education is about more than just teaching information. It's about using technology and psychology (and maybe a little bit of showmanship) to build learning adventures that people actually enjoy. If this sounds like you, and you're a naturally curious person always looking for ways to level up corporate and product training programs, we might be the perfect match.

About the Role

In this role, you will:

Establish and grow a solid understanding of the Swoogo platform to describe all key features of the product and cover the primary use cases for our customers.
Have a strong understanding of how the product fits into jobs and roles of our key personas.
Build engaging, entertaining and comprehensive on-demand learning programs.
Build and facilitate virtual or in person training as needed. This is estimated about 20% of the time.
Collaborate with the Director of Product Enablement, Product Marketing, Product, Engineering, and Customer Experience teams to create engaging course content, training materials, and assessment criteria.
Use the LMS, in-app tools, and other software to develop strategies in educating customers throughout their journey from onboarding to renewal.
Design for a broader learning ecosystem, curating content and cross-linking to other resources, and proactively improving the discoverability and value of education content.
Produce scalable materials that are replicable and maintainable over time.Tailor and adapt pre-existing training to customers based on their unique needs.
Own post-training metrics and incorporate feedback into future training iterations.
Gather and process inputs across stakeholders and seek to incorporate them into plans.
Maintaining cross-functional stakeholder communication and facilitating regular collaboration.
Identify project or initiative scope, set timeline and costs, and secure necessary cross-functional team support.
Set and achieve milestones for completing projects, leveraging a basic understanding of project management principles.
Proactively identify execution risks and identify paths to resolution with some help from their leaders.
Seek to respond resourcefully and flexibly to unexpected changes.
Often propose ideas for improvements across processes and systems within your area of responsibility that support the strategy and objectives.
Maintain regular cadence for progress updates, team collaboration, and program communication.

What You’ve Done Before

3-5 years of experience in Instructional Design in SaaS.
Experience with e-Learning software and video editing programs.
Experience administering a Learning Management System.
Balance on-demand learning and live facilitation.
Model customer focus (internal or external) as a guiding principle for a training team.
Conduct discovery sessions with SMEs and other stakeholders to determine deeper learner needs.
Demonstrate excellent written and verbal skills, knowledge of practices relevant to technical writing, and an ability to quickly understand style guides, tools, and processes.
Assess learning data and correlate its impact on business objectives.
Stay on top of new trends and learnings in the customer education space.
Built ongoing education programs with an in-app platform like Appcues.