Offer summary

Qualifications:

3-5 years of experience in IT and software application support., Degree in Computer Science or equivalent professional experience., Strong technical troubleshooting skills and experience in a Level 1 support role., Knowledge of Microsoft products, Azure, and SQL queries..

Key responsabilities:

Provide Level 1 support for internal client-server applications and external cloud services.

Monitor production systems and handle troubleshooting to optimize performance and security.

Collaborate with teams to ensure smooth operation and onboarding of A&H applications.

Manage SSO configuration and user authorization for new applications.

Job description

Role Overview
Reporting to the IT Service Team Lead, the Application Support Specialist plays a key role in ensuring the smooth operation, onboarding, and maintenance of A&H applications. This role provides Level 1 support for internal client-server applications, external cloud services, and SaaS applications. The ideal candidate will monitor production systems, handle troubleshooting, and collaborate with teams to optimize performance and security.

What You’ll Need to Be Successful

3-5 years of experience in IT and software application support.
Degree in Computer Science, or equivalent professional experience.
English proficiency: B2+/C1.
Strong technical troubleshooting skills with previous experience in a Level 1 support role.
Experience in cybersecurity compliance, including completing security checklists for new and existing applications.
Knowledge of Microsoft products and services, including Azure, Microsoft 365, Active Directory, and Azure Active Directory.
Experience managing SSO configuration and testing for new applications.
Strong understanding of SQL queries and technical documentation skills.
Ability to coordinate role-based access controls and manage user authorization.
Knowledge of desktop virtualization technologies such as Citrix and VMware.
Familiarity with Azure Cloud, GCP, and DevOps practices using GitHub.
Strong problem-solving and decision-making skills with a proactive mindset.

Why Join Us?

Be part of a collaborative and innovative IT team.
Work with cutting-edge technologies and cloud-based solutions.
Competitive salary.
Opportunities for professional growth and development.
A diverse and inclusive workplace that values teamwork and creativity.

Ready to advance your career in application support? Join us today and make an impact!

About us: EX Squared LATAM is a premier solution provider of a broad range of outsourcing services, combining proven expertise in technology and project execution for companies searching for high-quality software development solutions. We specialize in delivering the best technical solution and enhancing that solution creatively by working closely with stakeholders to understand the business context.

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