Offer summary

Qualifications:

Bachelor’s degree or related experience, 5+ years’ experience in Account Management or Customer Success roles, preferably in the food service or SaaS industry, Competency in MS Office applications and proficiency with Excel, Experience with CRM, Jira, and Customer Service Software..

Key responsabilities:

Develop and enhance professional relationships with customers through regular interactions and account status meetings.

Own customer communication and document detailed knowledge of customer business changes.

Lead preparation for client meetings and maintain important customer information in the database.

Proactively review customer accounts to identify upselling opportunities and advocate for superior customer service.

Job description

Who are we?

ArrowStream is reshaping the landscape of supply chain optimization for foodservice businesses. The premier foodservice cloud platform for supply chain intelligence, we've connected over 105,000 restaurant locations to over 1,300 distribution locations, 11,000 manufacturers, and over 275 leading brands. As a Buyers Edge Platform SaaS Solution, ArrowStream customers feel empowered to make informed decisions with our secure cloud-based data management solutions including ArrowStream Central (operators), Crossbow (distributors), and ChainConnect (manufacturers). Not only are we strengthening buying decisions with our industry technology, but we're enforcing pricing accuracy, protecting supply, ensuring quality, and enhancing foodservice partnerships.

This position is remotely based in CST or EST, with anticipated travel 2 nights per month. We are unable to offer work sponsorship for this role.

The ArrowStream Account Managers are responsible for ensuring retention with our customers, increasing revenue through cross sales, upselling, and renewals. And act as a liaison between our customer, ArrowStream, and BEP brands.

Your impact:

Developing and enhancing professional, productive relationships with customers, including executives, and within the industry through regular and direct interaction including reoccurring account status meetings with the customer to ensure alignment
Owning customer communication on behalf of ArrowStream
Retaining and documenting detailed knowledge of a customer’s business, observe and communicate notable customer changes such as a change in executives, decision-makers or champions, or changes to the customer's business (ex. Acquisitions, business expansion, closures, etc.).
Maintain database and communicate important customer information
Lead and manage all preparation for client meetings, including on-site
Retain established standard for attrition for customer portfolio
Proactively review customer accounts to identify and pursue areas of opportunity to upsell
Advocate on customers’ behalf to ensure delivery of superior customer service and a high level of communication with account contacts.
Work with Customer Success to ensure seamless communication on escalated customer issues
Notify the Product team of enhancement requests that are priorities for customers and retention

About you:

Bachelor’s degree or related experience
5+ years’ experience in Account Management or Customer Success roles within the food service industry (SaaS industry is a plus), software solutions related experience, project management experience
Competency in working with MS Office applications
Proficiency with Excel
CRM, Jira, and Customer Service Software
Ability to travel overnight a few nights/month

What's in this for you?

Amazing coverage to start. Medical, dental, and vision coverages are just the beginning! We also offer ancillary plans, such as flexible spending accounts for both health and dependent care, critical illness, accident, and voluntary life as well as company paid life! On top of this, we also offer a 401(k) plan with company match.

Invest in your success. We will provide you with a thorough training and development program; and offer competitive compensation.

Live well = Work well. Relax with our Personal Responsibility Paid Time Off policy where you don’t have to accrue time off in order to take it!

We welcome all.

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

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