Account Manager

We’ve been forging digital transformation through the lens of Salesforce for 20+ years for 3,000+ customers across the globe. We are a Salesforce Ventures-backed, Summit status, Marketing Cloud Full Stack Partner. We are a cross-cloud shop with an emphasis on Agentforce, Data Cloud, Loyalty Cloud Personalization, Intelligence, Marketing Cloud Engagement, Service Cloud, and Sales Cloud.

We accomplish incredible digital transformation for our customers with incredible people. We’ve always held to the fact that talent trumps location, but culture trumps talent. We care about our people and we care about our customers. 

About the Role:

The Account Manager will be the primary owner of strategic relationships and will be key to driving client retention for ListEngage.  As an Account Manager, you will be a trusted advisor to your clients to increase the value our solutions deliver to their organization. You are passionate about building strong client relationships, delivering value, and identifying growth potential. The success of this role means higher client satisfaction, retention, and expansion of ListEngage business.

Duties & Responsibilities: 

• Develops relationships with major clients to increase revenue

• Manage a portfolio of clients ~$5MM in annual revenue

• Pursues relationships with potential new points of contact and identifies business opportunities to upsell services to current and new lines of business

• Drives retention and growth among customers by understanding their business needs and helping them succeed

• Maintains a cadence of communication with customers to ensure client satisfaction and promote ongoing contract renewal for managed and campaign services

• Delivers QBRs to demonstrate the ROI and value proposition for ongoing managed services with a focus on the higher order business objectives of the client

• Able to “tell the story” about how clients’ challenges were identified and resolved

• Build trusted partnerships with clients’ stakeholders to develop a reputation for problem solving and process improvement

• Advises internal teams on services improvements and suggestions based on client feedback

• Provides sales quotes and responds to requests for proposal

• Primarily independent and collaborative work responsibilities, which align with both Sales and Services Delivery departments

• Interfaces with Services Delivery team(s) and key stakeholders to understand project health and potential risks to company reputation

• Provides input to strategic decisions that affect the functional teams supporting client engagements

Education and Experience Requirements:

• 5+ years of experience supporting clients in the Retail and Consumer Goods industries

• Strong understanding of Salesforce platforms including but not limited to MCE and CRM

• Natural problem-solver: comfortable with complexity and ambiguity

• Experience motivating functional teams including technical and production teams

• Demonstrated knowledge and experience actively working with customers and solutions engineering teams to deliver valuable platform solutions for customers

• Salesforce certification(s) preferred 

Knowledge, Skills and Abilities: 

• Capable of resolving escalated issues arising from Services Delivery operations by coordinating with Project Manager(s), Service Delivery Manager(s) and Account Executive(s).

• Has a detailed knowledge and understanding of services offered and use case application - ensures that services consistently meet client expectations

• Strategic mindset with experience in owning projects and identifying opportunities for expansion within client accounts.

• Ability to work during normal US business hours

What We Offer:

• Competitive salary and performance-based incentives

• Comprehensive benefits package, including health, dental, and vision insurance

• Opportunities for professional development and career growth

• A collaborative and inclusive work environment

Why You Should Join Us:

• 100% CEO approval on Glassdoor

• Small but mighty team of ~150 Engagers 

• Values that drive us: Be Great at What You Do, Be Growth Oriented, Be a Team Player, Own It

• 100% remote work arrangements (after first 2-4 months of required travel per client need)

If you’re interested, so are we! Send your resume our way, and we’ll contact you for a phone interview if you meet qualifications 

We are an equal opportunity employer and love diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.