Manager, Financial Operations at Big Brothers Big Sisters of America

Position Purpose:

As a direct report of the Senior Manager, Accounting the Manager, Financial Operations will bring a highly organized and detail-oriented approach as a member of the finance team and member at Big Brothers Big Sisters of America (BBBSA). The Manager will play a crucial role in ensuring accurate financial transactions and efficient cash flow management while maintaining positive relationships with vendors and customers. The Manager, Financial Operations will lead with a collaborative approach in assisting accounting and department staff with software support and data research/query preparation.

Location: Continental United States (100% Remote)

FLSA Status: Full Time, Exempt

Travel: Approximately 5%

People Manager: Yes

Essential Duties and Responsibilities:

Accounts Payable:

• Oversee the Accounts Payable (AP) function, including invoice processing, matching documentation, and ensuring timely and accurate payments to vendors/agencies by utilizing the provided A/P software.
• Supervise the AP team, providing guidance, training, and regular performance feedback and assessments.
• Review and approve vendor invoices, credit card expense reports, and pass- through payment requests for accuracy and compliance with company policies.
• Monitor and manage 1099s, vendor relationships, addressing inquiries and resolving any discrepancies.
• Collaborate with other finance/accounting department staff to streamline the procure-to- pay process and optimize vendor terms.

Accounts Receivable:

• Lead the Accounts Receivable (AR) function, including monthly invoicing, cash application, and collection activities by utilizing the provided A/R software.
• Supervise the AR team, providing guidance, training, and regular performance feedback and assessments.
• Review and approve Big Brothers Big Sisters (BBBS) agency invoices, credit memos, and adjustments to ensure accuracy and adherence to established guidelines.
• Oversee the cash application process, ensuring accurate and timely posting of agency payments.
• Collaborate with appropriate departments to resolve billing and collection issues and foster positive customer relationships.
• In partnership with the Resource Development (RD) department, reconcile revenue between Intacct and CRM systems.

Cash Management and Financial Reporting:

• Monitor daily cash flow to ensure adequate liquidity for operational needs while optimizing cash balances across accounts.
• Generate regular AP and AR reports, analyze trends, and provide insights to senior management.
• Assist in month-end and year-end closing processes, including account reconciliations, journal entries related to AP and AR transactions, and cash forecasting for future periods. Relevant accounts include receivables and deferred revenue, allowance for doubtful accounts, accounts payable, and operating bank accounts.
• Ensure compliance with accounting standards and internal controls in all AP and AR activities.

Process Improvement:

• Identify opportunities to enhance AP and AR processes, automation, and efficiency.
• Implement best practices to minimize errors, reduce processing time, and optimize working capital management.

Team Leadership:

• Assist with annual audit and PBC schedules.
• Lead, motivate, and develop the AP/AR team, fostering a collaborative and high- performance work environment.
• Provide guidance on complex transactions, escalate issues as needed, and facilitate cross- functional collaboration.

People Management

• Recruit, train, retain, and cultivate professional development of direct reports.
• Create a dynamic, supportive, and effective team that is impactful across the BBBSA and the Big Brothers Big Sisters Network.
• Lead and manage resources (people and capital) that retain and cultivate positive, measurable success.
• Monitor progress against performance targets; implement countermeasures as needed.

Culture

• Demonstrates a commitment to BBBSA’s shared leadership competencies and organizational values.
• Provides consistent follow-up regarding assigned projects and after meetings.
• Cultivates an environment where all team members feel valued, included, and empowered to achieve their potential.
• Manages related and other duties as assigned in support of department and business needs.

Education & Related Work Experience
Education Level: Bachelor’s degree in accounting or related field, relevant educational or professional certification or equivalent work experience desired. High school diploma or equivalent required.

Years of Related Work Experience: Minimum of 3-5 years of accounting experience, familiarity with basic accounting principles, and 2 years of supervisory experience required. Experience in a nonprofit environment and/or public accounting is preferred but not required.

Required Skills and Knowledge: Knowledge of banks, banking systems, and cash management required. Candidate must have a working knowledge, preferably advanced expertise of Microsoft Office Suite software and obtain proficiency within thirty (30) days of employment on the following software systems (training to be provided by BBBSA): Sage Intacct, Bill.com, Datarails, and Martus software. Working knowledge of these systems is considered a plus. Certifications required within 1 week of employment (to be provided by BBBSA): Udemy’s and Sage Academy financial-related courses.

Additional Skills: Excellent verbal and written communications skills; Excellent organizational skills and attention to detail; Acuity for reading computer screens and/or documents and making changes as necessary/required; Analytical abilities and multitasking to identify problems and recommend solutions; Accuracy and attention to detail, organizational, and time management skills, while maintaining high levels of initiative in order to work within deadlines; Use best practices and demonstrate up-to-date knowledge and skills in technology; Excellent interpersonal and customer service skills; Ability to work independently and collaboratively in a fast-paced environment; Professional demeanor and strong interpersonal skills; Advanced problem-solving skills and a proactive approach to tasks; Demonstrated discretion and ability to handle confidential; information with integrity, discretion, and a professional approach.

Our Commitment
At Big Brothers Big Sisters of America, we recognize, affirm, and celebrate the backgrounds, lives, and experiences of all of our stakeholders, including youth, families, donors, volunteers, and staff. We ensure the opportunity for all voices and perspectives to be heard and honored. In the workplace, we foster an environment where all people can be their best selves. We affirm that every person has the opportunity to reach their full potential. We strive to realize the full potential that is within all of us by ensuring that all voices and perspectives are heard and honored.

Equal Employment Opportunity
BBBSA provides equal employment opportunities to all qualified individuals without regard to race, creed, color, citizenship, religion, national origin, age, sex, familial or marital status, pregnancy, military or veteran status, sexual orientation, gender identity or expression, genetic information, disability, or any other legally-protected status in accordance with applicable local, state, and federal laws, regulations, and ordinances.

Americans with Disabilities Act
Employee must be able to perform all essential job functions, with or without reasonable accommodation.

Job Responsibilities
The above statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties and responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position. BBBSA may change the specific job duties with or without prior notice based on the needs of the organization.

Big Brothers Big Sisters of America is directly recruiting and hiring for this position. We are not engaging any staffing/recruitment firms or agencies for this position. If any candidate profile/resume/identifying information is sent to Big Brothers Big Sisters of America and/or Big Brothers Big Sisters agencies, we will not pay any referral or firm fees in relation to this information.