Loan Officer Assistant

Here at Lower, we believe homeownership is the greatest wealth creator in America today. Our goal is to make homeownership accessible to more people. We also know the path to get there can be daunting; but it doesn’t need to be. 

As a mission-driven fintech, everything we do revolves around simplifying the home buying process. Through our growing family of companies and products, our team meets customers where they want to do business at every step of the journey. 

Lower has originated, underwritten, and funded tens of billions of dollars in home loans and offers an industry-leading customer experience with ratings of 4.8 on Trustpilot, 4.9 on Google, 4.9 on Zillow, and A+ from the Better Business Bureau.

We innovate through technology, but our people are what sets us apart.

Job Description:

A local branch in Tampa, Florida is looking for an experienced Loan Officer Assistant to join the team. This is NOT for someone who is new to the mortgage business or looking to learn the industry. Specifically, this person will support one of the top 15 Loan Officers, who is in one of the top 15 branches of the company. This is not replacing anyone on our team; it’s adding to our existing team to increase our production. Ideally, this is a remote-work situation with a dedicated work space, local to Florida, but we are open to other locations. The Loan Officer Assistant is responsible for assisting the respective sales team with generating new and repeat business. This position is a vital part to the sales team to help ensure a smooth home buying process for our customers and assisting the Sales Team with the overall loan process. Most of our business is purchase and referral/repeat, including majority agency loans, non-QM and down payment assistance loans, mostly in FL but we do originate nationwide. There could be some night/weekend work/calls/emails with this position.

What you'll do:

• Assist Loan Officer(s) in pre-approval scenarios that will include everything from customer conversations, and especially helping set up and run loan scenarios through our loan system (currently Encompass) and DU/LP underwriting systems, including collecting, organizing, reviewing and pre-underwriting client documents (credit, income, assets, etc). A good understanding of underwriting guidelines is strongly preferred. Ability to complete basic and complex income calculations is preferred.
• Communicate with clients, Realtors and other vendors (title, insurance) as needed with excellence, across all mediums (phone, email, text, social media, in person at times). Outstanding customer service skills are important along with courtesy and manners.
• Assist buyer through closing by answering questions, concerns and providing customer service to all parties in the transaction
• Run cash to close and payment scenarios
• Review and send lock pricing to Loan Officers
• Advise buyers of any additional, updated or missing documents needed to proceed
• Prepare the loan for the different stages of the loan process including setup, processing, underwriting, closing and post-closing.
• Order appraisals, FHA Case numbers verifications and assist with other processing duties as needed.
• Develop rapport and maintain strong working relationships with internal and external clients
• Collaborate with Loan Officers and all management teams to deliver a financial product that best suits the client’s financial profile
• Other duties or special projects as assigned

Who you are:

• High School Diploma or equivalent
• 2 or more years of experience in the mortgage industry
• Good with technology and a working knowledge of Encompass
• Sales experience is preferred, but not required
• Must be self-starter and efficient with time and tasks
• Passing of the NMLS exam (highly preferred)
• Complete all necessary documentation to complete the licensing process preferred
• Excellent communication skills including phone, personal contact and written (able to type)
• Ability to problem solve and exercise a high degree of initiative
• Ability to work well in a team-oriented atmosphere
• Reliability and a consistent positive attitude
• Must possess good judgment, be able to accept responsibility and handle confidential information

Why you’ll love it:

• The Loan Officers and branch team (based in Tampa, FL) are one of company’s top branches (and we hear has a reputation for being brilliant, but also kind and enjoyable to work with)
• We will give you all the training and tools you need to achieve and sustain long-lasting success
• You’ll feel rewarded for your work—both financially through uncapped commission and through knowing you’ve made a difference to your customers by helping them with one of the most important life decisions
• You’ll receive ongoing mentorship from Senior team members and take part in weekly Loan Advisor trainings
• We’ll provide you with plenty of new and warm leads so that you can spend your time where it matters most… with the customer
• You’ll utilize best-in-class systems to help you do your job efficiently and effectively
• You’ll have a built-in path to promotion – we’re growing, and we want you to grow with us.

When you join:

• You’ll join a locally and nationally recognized best place to work that values promotion from within.

Plus:

• Competitive compensation plan
• Extended benefit offerings including:
  • Medical/dental/vision
  • Paid holidays 
  • Paid time off
  • Maternity/Paternity leave
  • Life insurance
  • Short- and long-term disability
  • 401K with company match
• Discount on home mortgage refinances or purchases

Job Type: Full-time

Any applicant interested in applying for the role must, in addition to applying here, submit answers to the following 3 questions to careers@lower.com to be considered with the subject line reading Name: LOA Application:

1. What 3 words would your friends/family use to describe your personality?
2. What 2 aspects do you love best about the mortgage business?

3. What are your 2 least favorite tasks listed above on this job posting?

Lower provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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