Loss Prevention Store Support Coordinator

Our Story

We make modern classics with character. We believe in true timelessness, the integrity of well-made clothes, and since our inception, great quality at a great price. That’s in our DNA.

But, we know it’s not only about the clothes—it’s about the feeling it gives the people who wear them, whether they’re confidently giving a presentation in a well-tailored suit; basking in long salty beach days in vibrant, colorful sun-soaked swimsuits, or joyfully re-discovering their favorite Rollneck sweater in their closet again and again, season after season.

And ultimately, it’s about helping our customers be the best, most authentic versions of themselves.

And that’s what we’re after, to inspire people’s lives and style.

Our dedication to Diversity, Equity, Belonging & Sustainability has been celebrated with industry recognition, reflecting our commitment to fostering an inclusive and sustainable workplace.

Summary

The Loss Prevention Store Support Coordinator’s primary role is to safeguard associates, equipment, and the assets of the organization as well as independently assess the environment, recommend, and/or execute appropriate actions in a timely manner to mitigate risks. 

The Loss Prevention Coordinator is responsible for managing and maintaining security systems, alarm monitoring and physical security measures across multiple store locations. This role ensures that all alarm systems are functioning correctly, coordinates background checks and alarm code issuance, and oversees the security of store assets, including safes, locks, and merchandise protection standards.

The Loss Prevention Coordinator is responsible for supporting key investigations, identifying and mitigating risk factors related to store physical security and implementing shortage prevention measures. This position focuses on enhancing physical security and operational procedures to minimize loss, ensuring compliance with established safety protocols, and proactively addressing vulnerabilities within the Factory brand.

Additionally, the Loss Prevention Coordinator plays a key role in new store openings, ensuring that security measures are in place from the start. They also manage service requests and troubleshooting for security-related equipment, working closely with vendors to resolve issues efficiently.

Ultimately, the Loss Prevention Coordinator helps to safeguard company assets, reduce risks, and ensure a secure environment for stores, employees, and merchandise.

Are you energized . . . to work in an exciting, dynamic, and growing brand? Do you want to teach and train fellow associates on how to prevent shortage? Do you enjoy . . . working with a cross functional team? If the answer is yes, apply now!

Loss Prevention Coordinator Responsibilities

Alarm Management & Security Systems

• Oversee alarm management for all store burglar alarms.
• Ensure proper management of the organization’s burglar alarm account, including:
  • Store alarm system maintenance.
  • Accuracy of UES (Unit Emergency Sheet) data.
  • Verification of background checks.
  • Timely issuance of alarm codes.
• Publish alarm system reporting on weekly and monthly basis. 
• Proactively diagnose potential issues before they arise and manage tickets daily as received.

New Store Openings

• Assist in setting up alarm codes, safes, keys, and other Loss Prevention equipment.
• Ensure proper merchandise protection standards are met.
• Coordinate HQ setup and confirm background checks for all managers before issuing alarm codes.

Physical Security & Equipment Management

• Manage keys, cores, locks, safes, and merchandise protection across stores.
• Maintain and coordinate safe installations, combination changes, battery replacements, and key control.
• Troubleshoot and manage issues with emergency exit doors, EAS equipment, alarms, and other security devices.
• Order and distribute tags, cables, and other merchandise protection equipment as requested.

Service Channel Management

• Oversee Service Channel to ensure:
  • Timely submission, tracking, and closure of LP-related service tickets.
  • Identification, prioritization and resolution of emergency response tickets.
  • Efficient coordination with store teams regarding security and equipment issues.

Department Support

• Analyze exception reporting.
• Conducting internal investigations for theft and fraud.
• Accurate, streamlined delivery of inventory reporting.

Vendor & Partner Coordination

• Maintain regular communication with:
  • Checkpoint, Sensormatic, Securitas, Blue Dot Safes, locksmiths, Hire Right, and other security vendors.
• Support and manage vendor relationships to ensure seamless LP operations.

Qualifications

• Must have strong interpersonal skills and can create relationships within the LP department and with other departments.
• Organize own work, coordinate projects, set priorities, meet deadlines, and follow up on assignments.
• Flexibility to take on new / stretch assignments.
• Proactive in asking questions and making suggestions.
• Manage sensitive, highly confidential, and proprietary information with discretion and the utmost level of confidentiality.
• Working knowledge of Excel and Word
• Bachelor’s Degree required

#LI-DNI

We welcome you to apply, even if you don't check all the boxes. Our passion is scouting life-long learners who are driven by curiosity, and who feel connected to our brands and share our desire to make an impact. We’re always seeking bright new talent who leverage their unique experiences to discover, grow and evolve with our teams.

Benefits + Perks

• Health & Well-being - Eligible associates and family members receive medical, dental, prescription and vision insurance, family planning (fertility, adoption & surrogacy support), fitness discounts, medical travel and more.

• Associate Discount - We love our products just as much as you do! That’s why we offer a great associate discount across all of our brands (J.Crew, J.Crew Factory, and Madewell).

• Flex Fridays - In addition to our hybrid work model, we also close our office at 1:00 PM every Friday year-round.

• Community Impact - We support the communities where we live and work through our philanthropic efforts and the J.Crew Cares Program.

• Winter Break - In addition to our PTO package, J.Crew Group offers a winter break at the end of December to eligible full-time associates at the Home Office to provide time to refresh and recharge.

Note: Availability of these benefits and perks may be subject to work location & employment type and may have certain eligibility requirements.

At J.Crew Group (JCG) we aim to pay competitively for our company’s size and industry. The base salary offered will take into account internal equity and may vary depending on the candidate’s geographic region of work premises, job-related knowledge, skills, and experience among other factors.  The base salary is just one component of J.Crew Group’s competitive total rewards strategy that also includes the opportunity for bonus, competitive benefits and perks.

One of our core focuses here at JCG is creating a community and culture that builds belonging. We are deeply committed to our Diversity, Equity and Inclusion efforts, and we warmly welcome job applicants of all backgrounds.

JCG is proud to affirmatively provide equal opportunity to all associates and qualified applicants without regard to race, color, religion, national origin or citizenship, age, sex, marital status, ancestry, legally protected physical or mental disability, veteran status, gender identity, sexual orientation or any other basis protected under applicable law.