Customer Success Manager based in the APAC region

Work environment: Fully remote - you should be based in the APAC region

Language skills: Full fluency in English and at least one of the additional languages below is required.

Thai, Mandarin, Cantonese, Indonesian, Filipino, Vietnamese, Malay

Full-time contract

Start date: ASAP

Overview

Driftrock is the leading automotive marketing platform, powering customer generation for 46 global automotive brands, such as BYD, Honda, Omoda, Mercedes-Benz and Hyundai.

We’re a team of automotive marketing experts, and we’re looking for an experienced Customer Success Manager to help automotive brands succeed with their lead generation efforts. 

Driftrock is a trusted partner for OEMs, publishers and agencies, providing expert advice and guidance on how to generate leads and sales in the automotive industry. Our Customer Success team aims to help all our partners thrive with their campaigns, and maximise performance of marketing channels.

Our software helps brands capture automotive leads from every source and start meaningful conversations with their customers, and we help customers make the most of this first party data and insight, turning it into actionable change.

Who We Are @ Driftrock

• We are a growing team of  25, with a Customer Success team of 8 people. You’ll have a huge impact on Driftrock’s culture, product, and how we work, and help steer the direction of Customer Success for our clients.
• We're a remote-first company, however we also provide flexible workspaces to give you the freedom to choose how and where you would like to work each day.
• We work with some of the world's biggest advertisers such as BMW, Honda and Volkswagen, as well as some of the world's leading ad platforms, such as Amazon, Meta and Google. We’re at the cutting edge of demand generation technology.

What we do on the Customer Success team

• We’re lead generation experts who help make our clients automotive marketing superstars.
• We work closely with our customers to help make sure they’re provided with first class support and creative ideas on how to generate higher quality leads, alongside strategic advice and guidance on how to get the most out of the Driftrock platform.
• We’ve got the technical skills and know how to help clients lead generation campaigns thrive with Driftrock.
• We act as the advocate for our customers, helping them try new tools, feed into the Driftrock product roadmap, and see success with a wide range of lead generation partners, like Snapchat, Meta, TikTok and Google.



What skills we’re looking for

• This is a technical role, so we’re looking for technical superstars. Experience with managing SaaS clients at a technical level is essential, so we want to hear how you’ve managed client data, and the technical challenges you’ve tackled and overcome.
• You’re great at project management, with experience orchestrating complex workflows.
• You’re someone who knows how to keep projects and clients on track, and understand how to identify new opportunities.
• Stakeholder management across multiple parties, keeping people informed and setting expectations.
• You’ll be able to work collaboratively with other teams by sharing client feedback and suggestions, helping to refine our product offering and platform.
• A self-starting & continuous improvement mentality, with a willingness to learn & develop your skills.

Our vision for the Customer Success Team

• We know the direction the industry is going, and how to help customers plan and optimise their activity towards these trends.
• We’re expert troubleshooters, helping customers activate their campaigns and ensure a seamless flow of data and analysis.
• We can focus on the bigger picture, and the technical details. We look at campaigns and objectives from every angle.
• We’re proactive and work with clients to develop their marketing strategies, providing recommendations for improving results.
• We communicate with our clients on a consistent basis, helping them understand how to turn insight into actionable change.
• We pride ourselves on being transparent and results-driven and always push to work in partnership with our clients so that we’re an extension of their business.

Requirements

• 2+ years of experience in a customer/client facing role at a SaaS company.
• Evidence of the key technical skills we’re looking for in this role
• Great understanding of the digital landscape
• A willingness to learn new tools, skills and platforms
• Excellent presentation and communication skills
• Comfortable in a fast-paced and constantly evolving environment
• Remote experience and capable of working autonomously.

Benefits

Employees based in the APAC region will be onboarded through an Employer of Record and will follow the legal regulations applicable in their respective countries.

We will not be considering any recruitment agencies for this role.

"By applying for this job you hereby give us permission to store your data on our secure applicant tracking system and to contact you with regards to Driftrock job opportunities.

We process your data for recruitment purposes only. We would like to keep this data until our open role is filled. When that period is over, we will either delete your data or inform you that we will keep it in our database for similar future roles for subsequent 12 months.

Please check our privacy policy on our website. In this policy, you will find information about our compliance with GDPR (data protection law.) You can find how to send us a request to let you access your data that we have collected, request us to delete your data, correct any inaccuracies or restrict our processing of your data.

You have the right to lodge a complaint about the way we handle your data with the UK supervisory authority (Information Commissioner’s Office) or you can contact our DPO for more information or concerns.”