Company
Cox Automotive - USAJob Family Group
Job Profile
Management Level
Flexible Work Option
Travel %
Work Shift
Compensation
Hourly base pay rate is $16.15 - $24.23/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.Job Description
This is a Remote Call Center role, the hours of operation are Monday-Saturday between 5am-6pm PST and candidates are expected to work any shift within that time zone. Currently we are looking to fill our Tuesday-Saturday shift for 8am-5pm or 9am-6pm Eastern time zone.
At Cox Automotive we’re forward-thinking innovators who put people first. Our award-winning workplace culture is centered on inclusion and kindness, and we’re looking for people to join our mission to be a force for good in the world. Come build a better future with us to provide support for our Autotrader Private Seller Exchange clients. The Private Seller Exchange is disrupting the Peer to Peer, car sales market by providing our unique method to the private car sales approach that saves buyers and sellers time and money. Our mission is to provide the best online car sales experience is excelling and we’re looking for new team members to grow with us!
The Customer Care Specialist I (CCSI) serves as the backbone to our customer success. This individual is enthusiastic about the customer experience and has a passion to go above and beyond to drive our mission to revolutionize the Peer to Peer, pre-owned car sales market. This person enjoys a fast paced, high volume customer care experience workplace and thrives in an autonomous environment!
What You'll Do:
The primary function of this role is to oversee day-to-day customer inquiries via chat, email and phone. You can expect to take 40+ calls a day on average ranging from buyer inquiries on a vehicle listed, to assisting sellers with their listings and providing top-tier account management for active transactions.
Listing Reviews. It’s imperative that our listings are regularly monitored and meet strict criteria for safety and title requirements. The CCSI will garner strong familiarity with titling processes and requirements by varying states.
Account Management. CCSIs will serve as account managers for active deals; from reaching out to the appropriate parties, assisting with buyer payments, any required documents from both parties, managing expectations and providing assistance with any next steps. You will also learn how to process temporary registration in varying states.
Qualifications:
Minimum
Preferred
Drug Testing
Benefits
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