German Speaking Customer Care Specialist

Join Patrique Mercier Recruitment as a German Speaking Customer Care Specialist and become a vital part of our customer service team. In this role, you will have the opportunity to engage with our German-speaking clients, providing exceptional support and ensuring their needs are met efficiently.

Your ability to communicate effectively in German will be key to delivering top-notch service and enhancing customer satisfaction.

Key Responsibilities:

• Respond to customer inquiries via various channels, including phone, email, and live chat.
• Provide thorough and accurate information regarding products, services, and policies.
• Assist customers in resolving issues, complaints, and questions with a courteous and professional demeanor.
• Accurately log customer interactions into the CRM system.
• Work collaboratively with team members to enhance service delivery.
• Maintain an up-to-date knowledge of product offerings and company procedures.
• Contribute to team performance by achieving individual and collective goals.

Requirements

• Fluency in German and English, with outstanding written and verbal communication skills.
• Previous experience in customer service is preferred.
• Strong problem-solving skills and a proactive attitude toward customer inquiries.
• Exceptional interpersonal skills and a commitment to customer satisfaction.
• Proficient in using computer applications and customer support software.
• Ability to handle multiple tasks in a fast-paced environment.
• Detail-oriented and dedicated to providing high-quality service.
• A positive team player with the ability to work well under pressure.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )