Patient Care/Customer Support Manager

Description

About the Role: 

Medvidi is seeking a highly skilled and experienced Patient Care/Customer Support Manager to oversee the operations and performance of the patient care department. The ideal candidate will have a strong background in healthcare management and a proven track record of leading successful patient care teams.

Outstanding listening skills, a genuine interest in fostering teamwork, a willingness to provide honest feedback, build strong cross-functional processes and collaborations, extreme ownership and result-orientation are keys to the success.

What You’ll Do:

• Develop and implement strategic plans to achieve department goals
• Manage and supervise a team of healthcare professionals to ensure high-quality patient care
• Monitor and evaluate department performance and make recommendations for improvement
• Collaborate with other department heads to streamline processes and improve overall patient experience
• Ensure compliance with healthcare regulations and standards
• Conduct regular performance reviews and provide feedback to team members
• Report daily to COO and Head of MedOps of any service gaps
• Responsible for achieving department goals.

Requirements

Requirements:

• Five (5) years prior experience in direct patient care setting;
• Working knowledge of the Healthcare guidelines, rules and regulations;
• Possesses key competencies including superior communication skills, conflict management, organization and time management, as well as decision-making;
• Working knowledge of data analysis and performance/operation metrics;
• Proactive in actions;
• Excellent organization and leadership skills;
• Seven (7) plus years of proven experience in Director of Customer Service role or equivalent;
• BS or BA or equivalent education and experience;
• In depth knowledge of diverse business functions and principles;
• Proficient in Excel, Word and Outlook;
• Advanced written and communication skills;
• Seven (7) plus years of proven experience in a Sales or Sales Support role or equivalent.

Who we are: 

MEDvidi is the US based online mental healthcare provider. Our team includes qualified and licensed mental health professionals specializing in treating emotional and mental ailments. We provide online ADHD treatment, as well as the best anxiety, depression, stress, OCD and insomnia treatment. Going to the specialist’s facility for treatment can be difficult and time-consuming for both patients and their loved ones. MEDvidi offers a convenient, efficient, and cost-effective way to receive treatment in the comfort of your own home.

Today, our team is made up of more than 150 employees, located across the world, providing support to a wide range of customers in the US. While most of our employees are remote, many have the opportunity to work on-site at any of our global office locations.