Senior Director, Account Management

Job Description

ABOUT THE ROLE AND THE TEAM:

The Knot Worldwide is seeking a dynamic and experienced professional to join our team as the Senior Director of Account Management for our US B2B Wedding Advertising team. In this role, you will be responsible for overseeing a global team of Sales Leaders and Account Managers, ensuring the successful retention and expansion of our customer base.

You will be responsible for bringing and executing a playbook centered on meeting and exceeding account retention goals, accurately forecasting and committing to monthly performance, coaching and developing future leaders, and collaborating cross-functionally with Operations, Marketing, and Product teams. At your core, you should value accountability, and people development, and bring a metrics-based, performance, and data-driven mindset to your work.

Occasional travel to Galway, Ireland is required.

RESPONSIBILITIES:

• Leadership and Team Management:
• Provide strategic direction, mentorship, and guidance to the team of Sales Leaders and front line Account Managers.
• Work closely with SVP, NA Local Sales on important company initiatives driven by the Chief Revenue Officer and Senior Leadership.
• Foster a high-performance culture that promotes teamwork, accountability, and continuous improvement.
• Identify and develop future leaders within the Account Management team.
• Develop a weekly forecast to articulate current performance, and create systematic plans to accelerate or close the gap to goal.
• Account Retention, Expansion, & Strategic Accounts:
• Develop and execute strategies to meet and exceed account retention, expansion, and strategic account goals.
• Monitor KPIs and proactively address any issues or concerns.
• Collaborate with the leadership team, leveraging relationships with Training & Enablement and Operations to identify opportunities for improved retention of our products and services.
• Coaching and Development:
• Provide ongoing coaching and professional development to the Sales Leaders, ensuring their success and growth within the organization.
• Hold continuous performance discussions and provide real-time, candid, and constructive feedback to enhance individual and team performance.
• Conduct regular team meetings and training sessions with purpose, that drive results
• Join team members on customer calls and meetings as needed/appropriate
• Cross-Functional Collaboration:
• Work closely with the Operations, Marketing, and Product teams to align strategies, address customer needs, and optimize processes.
• Provide valuable insights and feedback from the Account Management team to drive product enhancements and improvements.
  
  

SUCCESSFUL SENIOR DIRECTOR, ACCOUNT MANAGEMENT CANDIDATES HAVE:

• Bachelor's degree or relevant experience
• 10+ years of relevant professional experience in relevant work experience, with 3-5 years senior Sales/Revenue leadership experience, with a proven track record of meeting or exceeding revenue targets, a plus if experience selling to small to medium-sized businesses
• Previous experience managing and developing a team of Account Management leaders.
• Strong leadership and coaching skills, with the ability to motivate and inspire others.
• Track record of working through challenges, willing to ‘get into the weeds’ on pitch, process and procedures to diagnose problems and develop solutions
• Strong background in SaaS space, ideally with online marketplace and/or online advertising/subscription products
• Confidence in owning a line of business, making decisions and recommendations using a data-driven mindset, and leveraging change management skills
• Open to feedback with the ability to “disagree and commit” and execute fully on a project/plan
• High emotional intelligence, discretion, and professionalism
• Excellent communication and interpersonal skills to build and maintain relationships with customers and internal stakeholders.
• Demonstrated ability to work collaboratively across functions and departments.
• Analytical mindset with the ability to leverage data and insights to drive decision-making.
• Proactive and results-oriented, with a strong focus on delivering exceptional customer service.
  
  

About Us

At The Knot Worldwide, we believe you are more than a resume and invite you to go for it, take the leap of faith, and apply for this job if it sparks your passion to join TKWW and make a difference!

WHAT WE LOVE ABOUT YOU:

• You Dream Big. You iterate and experiment to drive innovation.
• You Love Our Users. You keep our global community at the center of everything you do.
• You Do the Right Thing. You strengthen your team through respect, fairness, and inclusion.
• You Hustle Every Day. You favor urgency and own your outcomes.
• You Win Together. People are at the heart of our success and you play as a team.
  
  

WHAT YOU LOVE ABOUT US:

We believe in a wide range of holistic offerings to support our employees so that they can live our values day in and day out. From mental wellbeing, physical health and financial planning, to engaging perks and discounts, we are in the business of celebrating and supporting the Moments that Matter. We offer flexible vacation, generous parental leave and prioritize initiatives that support the growth, development, and happiness of our people.

To facilitate in-person collaboration, we have office spaces in Barcelona, Spain; Delhi, India; Galway, Ireland; London, England; New York, NY; and Washington, D.C.

We are seeking applicants residing in the Central or Eastern US time zones to facilitate effective communication with the company’s headquarters in Chevy Chase, MD.

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US Notice: The Knot Worldwide provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, or disability. In addition to federal law requirements, The Knot Worldwide complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The Knot Worldwide expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

About The Team

WHAT WE DO MATTERS:

Here at The Knot Worldwide, we believe in doing work that matters. In more than 16 countries around the world, The Knot Worldwide’s leading family of brands—including The Knot, WeddingWire, Bodas, The Bash, The Bump, and more—help people take celebration planning from inspiration to action. When you join our global team, you’ll be a part of a diverse group of individuals passionate about serving and enabling our communities to celebrate the moments that make us.