Offer summary

Qualifications:

Fluent English communication skills with minimal accent., Prior experience in a customer service or customer-facing role., Strong organizational and multitasking abilities., Proficiency in Microsoft Teams and Microsoft Office Productivity Suite..

Key responsabilities:

Answer inbound customer calls and direct them to the appropriate department.

Ensure a smooth and pleasant customer experience with a friendly and professional approach.

Manage customer outreach, follow-ups, and coordinate call-backs for technical teams.

Update ticket statuses and maintain accurate records in the company's support system.

Job description

Job Title: Customer Success Representative
Location: Remote (CST Time Zone)
Salary Range: up to 1200 USD

Work Schedule: Monday - Friday, 8:00 AM to 5:00 PM (CST)

NOTE: INDEPENDENT CONTRACTOR POSITION

Company Overview:

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Discover a world of career possibilities with Sagan.

About the Company:

Sagan represents a growing technology services company seeking a friendly, resourceful, and highly reliable Customer Success Representative to handle customer interactions, manage expectations, and create a positive client experience.

Position Overview:

The Customer Success Representative will be the first point of contact for inbound calls, ensuring customers receive prompt and professional assistance. This role requires excellent communication skills, multitasking abilities, and a customer-focused mindset. Secondary responsibilities include customer outreach, coordinating tech call-backs, and updating ticket statuses.

Key Responsibilities:

Answer inbound customer calls and direct them to the appropriate department.
Ensure a smooth and pleasant customer experience with a friendly and professional approach.
Manage customer outreach, follow-ups, and coordinate call-backs for technical teams.
Update ticket statuses and maintain accurate records in the company's support system.
Handle customer concerns and challenges with a calm and solution-oriented mindset.

Qualifications:

Fluent English communication skills with a minimal accent.
Prior experience in a customer service or customer-facing role.
Strong organizational and multitasking abilities.
Proficiency in Microsoft Teams and Microsoft Office Productivity Suite.
Ability to handle customer interactions with professionalism and empathy.

Nice-to-Haves:

Experience working with ticketing-based support systems.
Background in a tech or service-oriented environment.

Please note: To ensure prompt processing of your application, we kindly request that you submit your resume and an introductory video in English format.

Required profile