Offer summary

Qualifications:

Bilingual in Spanish and English is required., Minimum of 1 year of experience in customer success or a related field., Proficient in using tools like Intercom and Asana is a plus., Strong communication and relationship-building skills..

Key responsabilities:

Onboard new customers by providing training and resources for product adoption.

Develop and maintain customer relationships to promote retention and loyalty.

Monitor customer health metrics and engagement to identify improvement opportunities.

Collaborate with the sales team to ensure subscription renewals and address customer concerns.

Job description

Skyline BPO is a service provider for US-based Solar & Real Estate Entrepreneurs, we provide high-quality, efficient outsourcing solutions. We offer a range of services including dialer, back-office operations, sales, and, lead generation, tailored to meet the unique needs of our clients. Our dedicated team ensures optimal performance and client satisfaction.

The Specialist will be interacting with Clients that are being handed over from Sales, and act as a communication pillar with them for the rest of the Client's presence.

Job Description:

Onboarding new customers by providing training and resources to facilitate product adoption
Developing customer relationships that promote retention and loyalty, working closely with customers to ensure they are satisfied with the services they receive
Understanding customer outcomes by communicating with customers, analyzing customer health metrics, and gathering other feedback
Identifying opportunities for customers to use the product more effectively and encouraging feature adoption
Monitoring customer health indicators, adoption rates, and overall engagement to identify any issues or opportunities for improvement
Providing insights to customers to ensure that they get the most out of the product with the aim of helping grow their business
Collaborating with the sales team to ensure subscription renewals and the overall growth of customer accounts
Addressing customer concerns and providing solutions to resolve issues in a timely manner
Creating policies and procedures that optimize the customer experience and report on their effectiveness
Gathering feedback from customers, studying other customer success programs, and analyzing customer data to identify the best practices
Enhancing customer service experience, creating engaged customers, and facilitating organic growth
Acting as a customer advocate and liaison to provide feedback to the internal teams on how to better serve customers

Requirement:

Bilingual Spanish & English is a must
Experience 1+ years in the same field
Ability to work from home, during Pacific Time Zone (USA), Monday to Friday fixed shift.
Efficient Internet & Computer
Experience with Intercom & Asana is a plus

Required profile