Product Design Manager-Remote - USA

About the Company

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our insurance organization, we provide customers with solutions and decision tools that combine public and industry-specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency. Our insurance risk solutions help drive better data-driven decisions across the insurance policy lifecycle – all while reducing risk. You can learn more about LexisNexis Risk at the link below. https://risk.lexisnexis.com/insurance

About the Insurance Product Design Team

The problems to solve, the realized value, and the outcomes of the product design practice have seen immense growth over the last two and a half years. Whether it be for our B2C or B2B experiences, web or native apps, or for our internal and external users, our mission is to create shared understanding towards our product opportunities, be data-driven in our advocacy for users, and deliver exceptional experiences. Starting as a nimble team of two designers two and a half years ago, we are now a thriving team of eleven dedicated to several different product suites. The culture of product design is always evolving, and we emulate that always-on evolution. Join our team if you value a learning mindset, a fast culture of collaboration and want to enjoy the team you work with along the way.

About the Role

Within LNRS, our company goals and the quality of our users’ experiences are deeply connected. As such, Product Design is highly valued for translating high level business objectives into tangible, meaningful product opportunities, and satisfying user experiences proven through data-driven results. This role, Product Design Lead, balances a focus between product strategy, UX mentorship, and individual contribution. The Product Design Lead is in charge of partnering tightly with Product Managers, Business Stakeholders, and Technology to inform a product vision and roadmap for the product suites they oversee. They guide and mentor their team of Product Designers throughout the product lifecycle in all facets of generative research, solution design and evaluative efforts to reflect the business objectives and product KPIs into excellent product experiences, all while ensuring their team demonstrates strong adherence to the best practices of our discipline. As the need arises, this role will also show an ability to dive in as an individual product designer or researcher, exemplifying the gold-standard of how their team contributes to their product suite.

Requirements

• Experienced with building, iterating and maintaining flexible design systems, preferably using Figma
• 6+ years of experience in Product Design or UX/ UI Design, ideally working within a Product-driven team or organization
• Ability to actively listen to your team’s needs and translates those needs into meaningful guidance and actions to support team growth and unblock their road to success.
• Empower your team think strategically – to have the problem to solve and the autonomy to craft the solution.
• Ability and experience to forge the right conditions for high collaboration between your product design team and product managers, developers, business analysts or stakeholders. When a strong partnership hasn’t been established, your relationship management and communication skills forge the path of collaboration and shared understanding to help foster the right conditions for product design success.
• Ability to challenge the ‘problems to solve’ that are given to your team as well as the solutions your team proposes.
• Able to bring humility to your own work and expect the same from the people around you.
• Keep a steady pulse on how ‘best-in-class’ is evolving within the Product Design practice – how it is influenced by emerging technology, competitors, or the changing needs seen in your users’ product ecosystem.
• Someone who prescribes to the same or similar values as this team’s:
  • We are not our research; we are not our designs. As designers and researchers, we can critique our work and others’ work independently of the designer who made them. In fact, we help each other grow by constantly reviewing and offering critiques/ ideas. The best work is always pressure tested.
  • We have deep empathy and not just for our users, but also for the product managers, developers, and other designers on our team. Our ability to positively affect our users derives from the trust and support we provide our team.
  • Pixel perfect designs are for our users’ benefit not for our own. With that in mind, let’s be comfortable sharing in-progress work. This also pushes us to collaborate, learn, and improve each other as much as we can.

What You’ll Accomplish

• Have the ability to craft a true design vision and execute against it over time for the products you are dedicated to
• Foster growth, fulfillment, and joy in the day-to-day work of the product designers you support
• Delegate and effectively organize the exercises and outputs of your team to reach the goals of your product suites
• Contribute tangibly and intangibly to a growing culture and influence of design-thinking within a global company of 10,800 people.
• Become a voice of thought leadership and foster strong relationships across the industry with both customers and internal leadership
• Translate OKRs and KPIs in a way that reflects what success means for your users, binding that success to our company strategy.
• Prove real, measurable business value through the product design practice, influencing the wider LNRS organization and our insurance industry as a whole.
• Educate and create true advocates of the UX process across other disciplines and cross-functional teams

Responsibilities

• Mentor, support and grow the 3 to 5 product designers that will report directly to you, ensuring their psychological safety and career growth within LNRS
• Own the qualitative and quantitative outcomes of the product design team you are in charge of, guiding where and when what research or design efforts are best spent given the problems to solve. Inclusive but not exclusive to the delivery of the following materials:
  • Generative research plans and findings presentations
  • User journey and information architecture artifacts
  • User flows and low fidelity wireframes or sketches
  • High fidelity, interactive prototypes optimized for a wide range of devices and interfaces
  • Evaluative research plans and findings presentations
  • Developer-ready design documentation and guidelines to follow
• Conduct regular performance reviews, set individual goals, and track progress for their individual product designers
• Lead hiring efforts to build a strong, diverse product design team
• Track and present your team’s project status and results to senior leadership and business stakeholders
• Lead design workshops and deliver design-centric presentations with customer leadership teams and internal, cross-functional teams, solidifying strong partnerships across the industry
• Be an effective voice of advocacy for UX while ensuring alignment of your users’ needs to the OKRs and KPIs of your dedicated product suites
• Scope research and design work within large business case processes and lean project requests alongside your product management, engineering, and business counterparts
• Manage the finances and resourcing for your team’s tooling needs
• Create the conditions needed for a positive, constructive environment to thrive, one where everyone feels valued and is excited to build best-in-class work together

At LexisNexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers. We have 30 diversity employee networks globally and prioritize inclusive leadership and equitable processes as part of our culture. Our aim is for every employee to be the best version of themselves. We would actively welcome applications from candidates of diverse backgrounds and underrepresented groups. 

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

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