Technical Account Manager

Aravo Solutions, Inc. is a global leader in third-party risk management, ESG, and vendor lifecycle management solutions. Our cloud-based platform empowers organizations of all sizes, from Fortune 100 to mid-level enterprises, to streamline vendor management processes, mitigate risk, and drive strategic decision-making. We provide guidance globally for the most complex third-party networks in the world, helping them manage risk, achieve compliance, and protect their reputations.

Join us at Aravo Solutions, where we are passionate about helping companies eliminate corruption and social injustice from their extended enterprises. You will have the opportunity to work alongside industry experts, leverage the latest technologies, and contribute to shaping the future of vendor management!

The Role:

A successful Technical Account Manager (TAM) at Aravo blends technical know-how and strong communication with strategic thought leadership. This individual is preferably based in Central or Eastern Time and will engage in a critical role forging strong customer relationships and delivering exceptional experiences.

The Responsibilities:

·         Own outcomes for customers and prioritize the value they receive from Aravo solutions

·         Understand the strategic objectives and pain points of customers and how Aravo technology can solve them

·         Be able to clearly and confidently articulate measurable economic payback to key stakeholders

·         Regularly knowledge share through technical workshops, deep dive health checks, optimization reviews, and technical configuration best practices

·         Deliver operational insights based on customer and industry benchmarks to identify improvement opportunities

·         Become the trusted advisor and steward customers through a differentiated platform experience journey

·         Travel may be required

Requirements

Your skills and experience:

·         3-5 years of current Technical Account Management experience in the TPRM industry delivering excellent customer experiences

·         Results-oriented, customer-focused, and at ease in an environment requiring the ability to decisively prioritize and execute

·         Excellent communication and presentation skills with the ability to influence stakeholders at all levels

·         Proven ability to effectively translate complex business needs into a software delivery plan

·         Strong analytical skills and ability to leverage data to drive value

·         Experience with Salesforce, Jira, Confluence, MS Office Suite, and Business Intelligence tools

·         Bachelor’s Degree in computer science, information technology, engineering, management information systems or related field

·         Alignment with Aravo's core values and leadership principles

Preferred Qualifications/Skills/Soft Skills:

·         Experience with 2 or more TPRM risk domains such as ABAC, Data Privacy, FinServ, Cyber, etc.

·         Practical execution of agile SDLC methodologies in a business setting

·         Implementing fit-for-purpose AI solutions in a SaaS environment

·         Experience with low-code/no-code platforms

Why Join Us:

At Aravo Solutions, Inc., we offer a dynamic and inclusive work environment where employees are encouraged to innovate, grow, and make a meaningful impact. We provide competitive compensation and benefits packages, opportunities for professional development, and the chance to work alongside industry experts on cutting-edge projects.

Benefits

• Private Healthcare Plan
• Pension Plans
• Life Assurance
• Leave Package
• Training & Development
• Employee Assistance Programme - Counseling
• Stock Option Plan