Technical Account Manager, FNTS ( Remote-Work from Home)

ABOUT FNTS

As a nationally recognized Cloud Service Provider, FNTS has a proven history guiding our customers through their cloud journey. FNTS has a passion for all things multi-cloud and provides flexible cloud solutions, with a continued focus on orchestrating agility, transparency and IT optimization for our customers, all while keeping cost containment top-of-mind. With an elevated security posture consisting of layered security solutions, FNTS specializes in partnering with customers in highly regulated and compliance-driven industries.

Our culture and our employees are the heart of our story – and we’re committed to their success!  Please see below the details of this career opportunity and how it fits into our organization’s success.

Our Modern, Flexible Workplace:

We believe in a Modern, Flexible Workplace, and we are continuously exploring advancements in technology and office environments to make it easier to work from anywhere at any time, allowing for more flexibility in where and how you work. We know that choice and flexibility are important to you. We also recognize that flexible and remote positions can become opportunities for military partners, caregivers, and individuals with disabilities to thrive at our company. We invite you to consider what a Modern, Flexible Workplace can mean for you!

It is anticipated that an incumbent in this role will work remotely 100% of the time and will share a hoteling workspace if/when working onsite, as determined by business needs. The incumbent can work remotely from anywhere in the United States, unless otherwise specified in the job posting. Work location is subject to change based on business needs.

Summary of the Job:

  

The Technical Account Manager is the primary liaison of the strategic client relationship, responsible for orchestrating comprehensive service assurance and delivery while aligning business objectives with technical solutions. The TAM serves as a trusted consultant and strategic partner, deeply understanding client environments and proactively recommending tailored tech delivery strategies to drive business outcomes. With a keen eye on the overarching business landscape, the TAM influences decision-making processes, ensuring optimal utilization of resources to meet client needs and exceed expectations. They spearhead communication channels for support requests, escalations, and change management initiatives, while continuously evaluating and optimizing service delivery to uphold the highest standards of client satisfaction and retention.

About This Role:

 

Company Overview:

With over 20 years in the managed IT services industry, First National Technology Solutions (FNTS) is a leading provider of flexible, customized hosted and remotely managed services. Operating a state-of-the-art data center and offering customized solutions and best-of-breed technology, FNTS is a nationally recognized leader in managed IT services.  With a classic Midwest culture, FNTS employs an expert team who place high value on work ethics and personalized customer service.

FNTS is a subsidiary of First National of Nebraska Inc. (FNNI), a $20 billion multi-state holding company headquartered in Omaha, Nebraska, with a strong heritage of banking excellence that dates back more than 160 years.

Key Accountabilities:

Strategic Planning and Executive Acumen:

• Conduct strategic account reviews with clients to align service delivery with overarching business goals and objectives.
• Lead executive-level operational and strategic discussions, driving initiatives that enhance client value and foster long-term partnerships.
• Collaborate closely with internal stakeholders to provide insights and recommendations for optimizing client engagement and revenue growth opportunities.
• Utilize business analytics to identify emerging trends, anticipate client needs, and proactively propose innovative solutions that drive business outcomes.
• Champion a culture of strategic innovation and excellence, inspiring cross-functional teams to deliver impactful solutions that differentiate FNTS in the marketplace.

Business Analytics and Decision Influence:

• Utilize data-driven insights and market intelligence to identify areas for service enhancement, process optimization, and revenue expansion.
• Partner with Sales and Marketing teams to develop targeted strategies that resonate with client needs and position FNTS as a trusted advisor.
• Proactively identify and capitalize on sales opportunities, leveraging a deep understanding of client requirements and industry dynamics.
• Influence internal stakeholders and decision-makers by articulating the strategic value proposition of proposed initiatives and investments.

Service Assurance and Delivery Optimization:

• Drive continuous improvement initiatives based on feedback analysis, ensuring alignment between service delivery and evolving client expectations.
• Lead cross-functional teams in post-incident reviews and root cause analyses, identifying systemic issues and implementing corrective actions to prevent recurrence.
• Champion a culture of service excellence, fostering collaboration and knowledge-sharing across Service Delivery Centers of Excellence to elevate client experience standards.

Professionalism, Leadership, and Cultural Alignment:

• Exemplify leadership qualities in alignment with FNTS's cultural commitments, serving as a role model for professionalism, integrity, and collaboration.
• Support pre-sales activities by representing the Client Experience team; articulating the value of FNTS, specifically, the Account Management and Project Management teams.
• Foster a collaborative work environment by building strong relationships both internally and externally, nurturing a culture of trust and partnership.
• Demonstrate accountability and reliability through consistent and proactive engagement, ensuring client needs are met with the highest level of service excellence.

The Ideal Candidate for This Role:

 

Knowledge, Skills, Education, Experience, and Physical Qualifications (if Required by Work of Role)

• 3-5 years’ experience working for a Managed Service or Cloud Service Provider
• 3-5 years’ experience working in a Client facing and/or IT Sales role
• 3-5 years’ experience managing large, complex, clients/accounts
• Experience managing cross-functional teams or projects, and influencing key stakeholders
• Broad knowledge of current and emerging technologies, technology directions, and strategic application to business needs
• Demonstrated level of business acumen that enables you to effectively influence C-Level stakeholders. Overall presence that displays confidence in presenting challenging content or pitching new ideas.

Compensation:

 

Compensation range (base pay): $88,067.00-$145,309.00

This role may have a specific starting pay within this range.

Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level.

Benefits Overview:

We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs:

• Medical, Dental, Vision Insurance

• 401k, With Matching Contributions

• Time Off Programs

• Health Savings Account (HSA)/Dependent Care

• Employee Banking

• Growth Opportunities

• Tuition Assistance

• Short-Term/Long-Term Disability Insurance

Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/.

For additional information regarding compensation and benefits, e-mail FNBO at TAGAdmin@fnni.com. To ensure you receive a response, include the number of this job (listed below) in the subject line of your message.

Job number: R-20250250

Equity, Diversity, & Inclusion:

FNTS is committed to belonging, inclusion, diversity and equity. We are committed to intentionally and proactively creating pathways to success for historically underrepresented populations. To accomplish this,  we foster a culture of belonging and inclusion so that every employee is valued, and has opportunity and the ability to make an impact.  We strive to reflect the diversity of the communities we serve in the makeup of our workforce.

See the full FNTS Equity, Diversity, & Inclusion Statement here

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Click here to download 'EEO is The Law' Self-Print Poster

Click here to download 'EEO is The Law' Supplement for Federal Contractors

Click here to download 'EEO is The Law' GINA Supplement

FNTS is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC

FNTS follows federal law regarding the use of marijuana (this applies to all non-California applicants)

Application Deadline:

All our jobs will be posted for a minimum of 5 calendar days.  Job postings may come down prior to 5 calendar days based on volume of applicants.